Bianca Shimada

I have been a customer service representative since 2011. I am hardworking, flexible and a fast learner.

I am trained with inbound and outbound call handling. I also have experience with technical, email and chat support. I also had training with social media platforms and handled Facebook, Twitter and Instagram accounts.

I have experience with Microsoft programs, Google Drive, Zendesk, Shopify, Salesforce, Asana, Hubspot, Slack, basic training with SQL queries and remote desktops. Also, I have commendable hours done for research and data entry as well as appointment setting for a medical tourism company.