Bianca Ronan

BIANCA S RONAN 85 ARASITY ST. TINAJEROS MALABON CITY-- A results oriented and self-motivated offering expertise in customer support relations, looking forward to expand my knowledge by securing a position in customer care department. EXPERIENCE OCTOBER 2019 – DECEMBER 2020 CUSTOMER SERVICE REPRESENTATIVE, TELEPERFORMANCE     Responsible for customer relations in the telecommunications industry Sold phone for a new line of service for the existing customers Maintain customer’s account to ensure quality service for the customer Promptly assist customer with their technological needs APRIL 2021 – NOVEMBER 2021 CUSTOMER SERVICE REPRESENTATIVE, TASKUS  Responsible to respond to complex inquiries and complaints from customers regarding financial products and services. Assess customer needs and promotes or suggest alternative services. EDUCATION- SECONDARY HIGH SCHOOL, ST. GABRIEL ACADEMY  ARANETA AVENUE, COR CAIMITO RD CALOOCAN CITY 1400 - BACHELOR OF SCIENCE IN TOURISM MANAGEMENT, FAR EASTERN UNIVERSITY  NICANOR REYES ST. SAMPALOC MANILA CITY 1008 - BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY, STI COLLEGE CALOOCAN  SAMSON RD COR CAIMITO RD CALOOCAN CITY 1400 SKILLS       Good communication skills (Written/Verbal) Proficient with Microsoft Office Time management 55 WPM Typing Willing to work under pressure Multitasking ability REFERENCE: Rex Reinier Antonio Trainer TDCX- 2