Bianca Marie David

Bianca Marie David -• - Professional Summary Enthusiastic and experienced Executive Assistant and Customer Service Professional, bringing forth an impressive background serving as a source of critical support for Executive Management Leaders. Adept at maintaining accurate schedules, filing systems, and office correspondence. Committed to utilizing my organizational skills to provide optimal support to busy executives. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. CITY COLLEGE OF ANGELES Bachelor of Science in Information Systems Claro M. Recto ICT High School High School Diploma Education Angeles City, PH- Angeles City, PH- Job Experience Cloudstaff Philippines Angeles City, PH Executive Assistant - Polar Air Cargo Oct 2020 – August 2023  Provided comprehensive support to executives, including managing correspondence, organizing files, and assisting with time and daily management.  Dispatched orders and notified customers of status or potential delays  Generated documentation and information required for customer shipments Attend meetings, coordinate, take notes and distribute action items  Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain   Acted as a point of contact for contracted carriers and distribution centers  Ensured accuracy in all tasks, from correspondence to complex report preparation. Coordinated with the operations team to ensure that pickups/deliveries are executed as as scheduled.  Handled tracking international & domestic shipments.  UPS Clark International Angeles City, PH Customer Service Representative - Service Parts Logistics June 2016 – Oct 2020  Updated account information to maintain customer records Developed and maintain relationships with suppliers, ensuring that quality standards are met and  that quality standards are met and that costs are controlled.  Engaged with customers to provide a positive customer experience, by answering questions and resolving complex customer inquiries. Managed inventory levels, including forecasting and planning, to ensure that optimal levels are  Responded to customer requests for products, services, and company information   Managed timely and effective replacement of damaged or missing products  Responded to and resolve carrier issues, customer returns, and customer complaints regarding  Processed all relevant documents to receive imports from international logistics partners and deliver them to customers. Collaborated with other team leads within the department to improve customer service policies and  quality.  Oversaw on boarding processes for new hires and ensured adherence to established standards. Skills Hard Skills: Administrative Support, Calendar & Email Management, Online research, Business Knowledge, Scheduling, Microsoft Word, Excel, Outlook, Powerpoint Soft Skills: Communication (written and verbal), Attention to detail, Organization and planning Prioritization and problem-solving, Phone Etiquette, Discretion, Responsibility, Teamwork and delegation, Management and training, Flexibility and efficiency Language: English, Tagalog