Bianca Erickson

BIANCA ERICKSON CAREER OBJECTIVE CONTACT-- Sarasota, Fl Detail-oriented professional with 5+ years of Customer service experience and a proven knowledge of customer needs assessment, product launch, and customer satisfaction. Aiming to leverage my skills to successfully be an asset to your company. EDUCATION STATE COLLEGE OF FLORIDA Bradenton, FL Completed coursework towards Associate in Science (A.S.) BAYSHORE HIGH SCHOOL Bradenton, FL High School Diploma ADDITIONAL SKILLS  Fluent in French & Haitian Creole  Email management and data entry.  Demonstrated computer experience and technical troubleshooting  proficiency in MS office EXPERIENCE COMPANY OWNER M&G Luxury essentials, Bradenton, FL / May 2019 - Jan 2021 • Provide knowledgeable answers to questions about product, pricing and availability • Create graphics/videos/ or work with content creators to create compelling imagery. Developed original content for day-to-day social media posts. Demonstrated strong understanding of product knowledge and quality standards. Create monthly social media calendars. Deliver results through exceptional decision quality and Problemsolving skills, with an extraordinary focus on resolution for a positive customer experience. Listened to customers' needs and presented possible options. Analyzed consumer behavior and adjusted communications campaigns accordingly. Demonstrated patience, tact, empathy and problem-solving skills with consistently good voice quality. Attracted potential customers by answering product and service questions. • • • • • • • •  Social media management skills  Ability to multi-task at a high level and to navigate through multiple systems at once with dual monitors.  Able to Manage customer software support by phone, email. and Chat. PRESCHOOL DIRECTOR’S ASSISTANT No limits Learning Academy, Bradenton, FL / Oct 2016 - Nov 2018 • • • • Developed instructional strategies, course materials and assessment techniques. Maintained classroom discipline using developmentally appropriate techniques. Demonstrated patience and self-control in dealing with students and staff. Participated in and conduct assessments and follow up with necessary reports. .  Knowledge in analytics and SEO tools. • • • • Conducted parent conferences and maintained positive relationships through effective communication. Evaluated student achievement and growth using State. Established and maintained good communication with parents. Assisted teaching staff in preparation of lessons, materials and equipment. CASHIER Chick-Fil-A, Bradenton, FL / Aug 2013 - Oct 2016 • • • • • • • Performed cashier duties and provided exceptional customer service during service periods and breaks. Demonstrated interpersonal and communication skills, both written and verbal. Processed customer transactions and handled cash and inventory control. Created world-class customer experience through front-end customer engagement and point-of-sale interaction. Operated register handles cash and process credit card transactions. Greeted and assisted customers while anticipating needs. Provided exceptional customer service by being pleasant, courteous and helpful to customers. ADMINISTRATIVE ASSISTANT Hope Outreach International, Bradenton, FL / Jun 2012 - Jul 2013 • • • • • • • • Greeted callers and visitors, assess needs and provide solutions. Provided excellent service to client and employees. Manage calendar tasks such as scheduling meetings, rescheduling, and confirmation of meetings. Take care of email management duties and update contact lists, including writing, proofreading, and sending emails. Maintained filing systems, produced copies, answers and directed phone calls and routes messages. Provided professional and courteous greeting and assistance to office visitors, guests and employees. Filed and retrieved business documents, records and reports. Answer inbound phone calls from candidates & client to assist with questions & issues to resolve inquires & solve problems.