Bhoomika Shah

CURRICULUM VITAE BHOOMIKA SHAH Email:​-Cell:​ +1 (647)- Address:​ 10 Queens Quay W, Toronto, M5J 2R9 HIGHLIGHTS OF QUALIFICATIONS ● 3 years of experience in customer service and engagement with a major retailer & corporates ● 2 years experience in marketing & client relationship with fast paced B2B start-ups in hospitality & logistics sector ● Proven ability to work effectively with diverse personalities in a tactful, decisive and resourceful manner ● Highly adept in conceptualizing, planning & executing plans and campaigns to promote business growth ● Detail oriented, strong organisational skills with ability to carry out tasks with minimal supervision & meet deadlines ● Proficient with Microsoft Suite, CRM softwares & proven ability to learn various forms of technology & softwares EMPLOYMENT HISTORY Best Buy - Sales Specialist ​ October 2019 - Present ● Creating amazing customer experience by understanding their needs and providing solutions accordingly with an outstanding customer support satisfaction of 100% ● Establishing & maximising long term relationships with customers through the implementation of various programs ● Achieving company targets and standards on key areas of performance including revenue targets, NPS, Value added service ratio ● Continuously seeking and implementing ways of increasing customer loyalty, retention & satisfaction ● Delivering continuous up-selling & cross-selling of products and service plans to customers Client Engagement Manager - Cogoport ​ June 2018 - May 2019 ● Handled high-spending key accounts and generated an annual billing of more than 2 million dollars ● Conceptualised and presented customized onboarding plans for clients which increased platform interaction rate by 20% ● Spearheaded a marketing campaign called ‘Booking Party’ which increased contracts and revenue by 10x over a period of 3 months ● Improved operating standards and benchmarks by excelling in budget management and presenting unique plans which slashed client’s cost by 10% ● Lead and mentored a regional team with client acquisition and upselling goals ● Managed customer relationship throughout onboarding and post implementation process ● Developed relationships amongst various internal and external stakeholders, proficiently engaged with top executives Account Manager - Zomato ​ May 2015 - April 2016 ● Executed marketing initiatives for customer acquisition and growth on mobile / web platforms ● Ensured client retention through strong relationships, quick issues resolutions and monthly tracking and reporting of Mobile App / Web analytics ● Achieved growth of 30% in order volume by planning and implementing local marketing strategies to maximise visibility ● Upsold premium services and products to 80% of existing clients ● Partnered closely with operations, sales and accounts department to maximize client satisfaction EDUCATION QUALIFICATION Masters of Business Administration (Marketing) University of Mumbai, India 2015 Bachelor of Arts (Economics) University of Mumbai, India 2013