Bhavleen Kaur Sethi

BHAVLEEN KAUR SETHI Email:-LinkedIn Profile: www.linkedin.com/in/bhavleen Phone Number: +1 - Address: 9, Banda Square, Etobicoke, ON M9V 1Z4 I recently completed a Post-Graduate Certificate from York University. I have numerous experiences as a Dispatcher, Administrative Assistant, Content Writing and Event Support. I am a dedicated individual seeking an opportunity to apply my knowledge and skills in a professional setting. Committed to continuous learning and growth, I am eager to contribute to a dynamic team and gain valuable skills. I am adaptable, have excellent communication skills, and have an eye for detail. Work Experience: CVHA/AVI DISPATCH OFFICER Paladin Security (July 2025 - Present) ●​ Managing and administering the overall dispatch and organization of GTAA licensed vehicles (Taxicabs/Limousines) to the terminals. ●​ Addressing driver enquiries regarding the Automatic Vehicle Identification (AVI) and Managing, operating and monitoring the GTAA navigation system “AVI” and “Fidsmon” ●​ Monitoring CCTV systems and adhere to changing customer volumes/ levels at each terminal. ●​ Administering peak period vehicle and irregular and emergency vehicle supplementation and dispatching. ●​ Consulting with transportation brokers, frontline staff and GTAA. ●​ Monitoring radio communications ensuring multi-terminal service harmonization. ●​ Assisting Operations Manager & Terminal Supervisors in the oversight to curb and groundside operations and providing appropriate guidance and direction ●​ Acting as the main point of contact for on-duty Paladin Guards working within the terminals. ●​ Performing administration duties as required such as end of day, weekly and monthly reports. ●​ Responding immediately to any emergency and co-ordinate response accordingly based on established procedures. GROUND TRANSPORTATION OFFICER Paladin Security (September 2024 - June 2025) ●​ Managing the flow of passengers into authorized vehicles through the inner curb-side location. ●​ Assisting and coordinating passenger queuing. ●​ Identifying and reporting commercial vehicle activity that contravenes the GTAA Rules and Regulations and Conditions of Permits for taxicabs and limousines. ●​ Maintaining communications at all times with fellow Security Guards, Client and Paladin Managerial Staff. ●​ Responding immediately to any emergency and co-ordinate response accordingly based on established procedures. ●​ Observing and recording all discrepancies, deficiencies and safety hazards/ concerns noted during patrols and taking corrective action either informing the applicable department or handling it personally, whenever possible. SECURITY OFFICER Paladin Security (March 2024 - August 2024) ●​ Responsible for assisting employees, clients and visitors. ●​ Responsible for reporting directly to the Representative of the GTAA on a day-to-day basis. ●​ Responsible for Facilitates the process of collecting, tracking and reconciliation of all fee payments regarding the commercial vehicle administration. ●​ Responsible for preparing and maintaining correspondence and other records to complaints, investigations and disciplinary actions ●​ Responsible for completing daily logs and written reports as required. ●​ Responsible for creating friendly and personalized customer service as a frontline representative ●​ Responsible for providing excellent customer service ADMINISTRATIVE ASSISTANT NRICH Immigration (March 2024 - March 2025) ●​ Responsible for assisting with administrative procedures such as budget submissions, contracts administration and work schedules. ●​ Responsible for answering phone calls and electronic communication and also responding to queries. ●​ Responsible for providing general information to the clients and the public regarding programs and the company’s rules, regulations and procedures. ●​ Responsible for compiling data, statistics and other information for research activities of the firm. ●​ Responsible for maintaining proper record of all the information in the database. ●​ Responsible for preparing, editing and proofreading reports, essays, professional presentations, cover letters and technical papers. EVENT SUPPORT - Part Time York Convocation (October 2023 - October 2023) ●​ Responsible for providing clerical and administrative support to Human Resources executives ●​ Responsible for assisting graduates during ceremonies, directing them to the Robing area, distributing academic regalia, greeting guests, distributing tickets, and collecting wheelchairs. ●​ Responsible for distributing Convocation info brochures, assisting with locating robes, maintaining numerical order, and monitoring staff sign-in/sign-out processes. Register graduates and assist with scanning their name cards during ceremonies. ●​ Responsible for assisting supervisors with day to day operations. CONTENT WRITER (Remotely) Writer’s Kalam (December 2022 – April 2023) ●​ Responsible for writing compelling short-form copy, developing ideas with fellow writers and designers, researching subjects, crafting content for various channels, and ensuring content is easy to understand. ●​ Experience with MS Office, Google Suite, HTML, and Google Analytics is included. Strong organizational skills, presentation skills, and strong understanding of SEO principles, digital marketing, and lead generation strategies are also essential. ●​ Responsible for developing ideas with fellow writers and designers and managing multiple projects under tight deadlines. EDUCATION Post Graduate Certificate in Digital and Content Marketing York University, School of Continuing Studies, ON, Canada May 2023 – January 2024 Bachelor’s Degree in Computer Application (BCA) BBK DAV College for Women, Amritsar, India July 2019 – May 2022 CERTIFICATIONS ●​ First Aid, AED, CPR C by Rescue 7 ●​ Certified Content Writer by MSME ●​ Certified Content Marketing by Hubspot ●​ Social Media Marketing by Hootsuite ●​ Google Ads Certification by Google SKILLS Microsoft Office, Google Suite, Programming languages (C, C++, Python, Java), HTML, Content Writing, Communication Skills, Organization Skills, Attention to details, Time Management, Positive Attitude, Critical thinking, Problem solving, Customer Service, Team Leadership, Flexibility, Adaptability, Competency, Teamwork, Collaboration, Effective Management skills, Interpersonal skills, Excellent presentation skills, Conflict resolution, Professionalism and Strong work ethic VOLUNTEER WORK ● Worked as a Content Writer for the starter companies and micro businesses. ● Content Writer for the College and Media Scripts. ● Worked overtime volunteer in the previous work organization (Writer’s Kalam) ● Training new joined people and organizing workshops to develop skills on the community events of college and town.