Bhavin Prajapati

CURRICULAM-VITAE Bhavin R Prajapati Contact: - E-mail:- CAREER OBJECTIVE To work with a sense of devotion in an environment that promotes learning and upgrading knowledge in different areas so that I can grow professionally and contribute to organization operation for optimum efficiency and quality. WORK EXPERENCE  Company name: Nokia Solutions and Networks Pvt Ltd. (July 2018 - January 2020)  Company Name: Vodafone Idea Ltd. (Feb 2020 - Present)  Designation: Technical Support Engineer.  Key Responsibilities:  To do daily Interaction with the customers of Vodafone/Idea and identify the network problem.  After the identification of the customer issue with the network, need to give their resolution after checking the sites KPI data.  To Maintain the KPIs for all the technologies on daily basis. And after checking the KPIs of sites, if found any issue then send it to concern team for rectification.  To do the analysis Based on Area, Serving Site, Cluster Type of Complaints (Coverage, Quality, Speed)  Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.  Take follow up for Concern team to improve worst cell and degradation of Complaints and improve customer’s Perception.  To Make Sure that the complaints are closing on given TAT.  Company name: Multispan Control Instruments (P) Ltd. (Nov 2017 - July 2018)  Designation: Technical Sales & Service Engineer.  Key Responsibilities:  To handle the service issue of the instruments over phone call or by visiting the customer place.  To do marketing of the company products and also have to look out for the order delivery status and payment of the customer as well.  To handle the service issue of authorized dealer of Multispan and also have to look out for dealers sales for every month.  Company name: GROFERS India Pvt Ltd. (June 2015 - August 2017)  Designation: Assistant Operation Manager (June 2015 - March 2016)  Designation: Operation Manager (Promotion)(April 2016 - August 2017) Key Responsibilities: I used to handle several departments in GROFERS  Fulfilment Centre :  To handle the team of the 30-35 Field Executives i.e. delivery boys.  To assign the order to the delivery boy and make sure that the delivery is done in 90 minutes.  To track the delivery of the order. To Maintain the COD.  To maintain the dashboard of the orders.  Invoicing:  To manage the invoicing data of entire city.  To track the record of each and every order placed.  To co-ordinate with the Fulfillment Centers and resolve their Issue that are being faced by them.  Company Name: Syncroute India Pvt Ltd. (June 2014 - May 2015)  Designation: RF trainee Engineer. Key Responsibilities:  I used to do EMF surveys for the different sites in which I have to submit the required details of that site i.e. photographs, layout etc.  I used to do SCFT for the sites in which I have to work on some of the parameters of antenna. ACADEMIC Qualification College Board/University Year of Passing Percentage B.E. HASMUKH GOSWAMI COLLEGE OF ENGINEERING GTU 2014 C.G.P.A : 7.15 DIPLOMA H.S.C S.S.C V.P.M.P Polytecnic J.L High School MuktaJivan High School GTU GHSEB GSEB - C.P.I : 7.16 51% 74% Projects:   Bi-Directional Visitor Counter using 8051 Voice recognition based home automation system for physically handicapped and blind people. Training:  Working and Interfacing of different microcontrollers with sensor at Epsilon Electronics, Ahmedabad, PERSONAL DETAILS E-501, Matru Sanidhya ,Near Sadguru Sanidhya ,New Maninagar , Ahmedabad – 382449. Date Of Birth 10-Feb-91 Sex Male Marital Status Un Married Languages English, Hindi, Gujarati Tool Knowledge Ms-Office, KEIL, MapInfo, Matlab Hobbies Reading, Cricket, Chess Address DECLARATION I hereby declare that the above-mentioned information is true to the best of my knowledge. BHAVIN PRAJAPATI