Bhavana Soni

Bhavana Soni Compliance/Operations Administrator Professional Goals Operations Administrator - Performance driven, managed and ensured team success through competent management of operations with a 12+ years experience. Work Experience Arch Telecom Inc. USA -Retailer for sprint wireless followed by T- Mobile. Compliance/Operations Administrator- June 2008 – December 2020 • Directed teams towards efficient implementation of guidelines, resolved problems, improved operations and ensured team success. • Participated in continuous improvement by generating suggestions, engaging in problem solving activities to ensure successful teamwork. • Resolved conflicts and negotiated mutually beneficial agreements between parties. • Proved successful working within tight deadlines and fast-paced atmosphere. Prepared a variety of different written communications, reports and documents to ensure smooth operations. • Executed various administrative tasks, completed monthly reports, and pro-actively participated in weekly team meetings with the HR Managers and Executives. • Work closely with offshore team supporting the Training team. • Maintain Compliance training plans in SharePoint and track all training and awareness items as they roll out. • Assist the Training team to execute process improvement measures • Manage the work flow and provides trainers with supplemental or support instructions. • Provides administrative support to training department including partnering with Sr. Training Specialist, Training Manager and other management staff. • Assists in the development and updates of the annual training calendar. • Authored and submitted all mandatory training records and reports on time. • Provide periodic and ad hoc reports to various stakeholders including Training Team and Regional Managers. • Working with training instructors and scheduling training courses. • Created, maintained, and updated all employee-training records accurately. • Experience with Learning Management Systems and data-base management. • Supported and participated in relevant internal and external audits, as needed. Academic History Post Graduation: Masters in Commerce Punjabi University (Patiala) Punjab Jul 1999-Apr 2001 Graduation: Bachelor in Commerce Government College for Women (Ludhiana) Punjab Apr 1997-May 1999 Accomplishments Some of the accomplishments at Arch Telecom Inc- Retailer for sprint wireless followed by TMobile. • 12 years experience in managing and administrating teams towards goal achievement and success. • Ability to work with details, time management and multiple team coordination. • Excellent administration skills and good organization skills and multitasking ability. • A good team-player as well as able to work independently. • Operational knowledge of Microsoft Office Suite, LMS, and email applications. • Ability to create and maintain accurate training reports and records. • Strong project management, problem-solving, and decision-making skills. • Excellent communicator with influencing skills. Languages Spoken • English • Hindi • Punjabi Get in touch! Landline: - Mobile: - Email:- Linkedin URL: https://www.linkedin.com/in/bhavana-soni-540b8220/ Address: C-57, Third Floor, Lajpat Nagar 1, New Delhi 110024, INDIA