Bhavana Jain Singh

 Resume Bhavana Jain SinghEmail Id- Contact No:- Objective To obtain a position that will enable me to use my organizational skills, educational background and ability to work well with people. Profile 4 years of BPO experience in back office support to Consumer, Small Business and online Banking for customers holding accounts with Bank of America and responding to customer’s e-mail queries promptly, efficiently and accurately in the given time. Over 2 years of experience in working with SCRA (Service Civil Relief Act), under Mortgage process. Over 1 year of experience in working with ASR (Authorized Signer Repository) and APX(Accounts Profitability Extension) Proficiency in Excel, Good knowledge of MS Office suite – MS Office, PowerPoint. Accustomed to handling sensitive, confidential records. Demonstrated history of producing/delivering accurate, timely reports meeting stringent guidelines. Flexible, calm and versatile under pressure scenarios. Thrive in deadline-driven environments. Effectively working on Business tools with high levels of integrity, passion and commitment over improving the overall process efficiency. Professional Experience: Organization: BA Continuum Solutions India Pvt Ltd., Designation: Team Developer Duration: April 2007 to Feb 2015 Company Profile: BA Continuum Solutions Private Limited provides Business Processing solutions exclusively to Bank of America across a number of Lines of Business ranging from Consumer and Small Business Banking, Global Investment Banking, Cards Services, Global Wealth and Investment Management. Currently working with Process SCRA (Service Civil Relief Act) which provides Mortgage servicing for Veterans Process Handled: RCR (Resolve Customer Request) Resolve Customer Request Opening, Maintenance and Closing of accounts Issuing Debit Cards and their maintenance Timely Resolution to Client Queries and new requests Escalating the Issues and follow up till resolved Solving the issues or queries raised by team members during their processing. Service Civil Relief Act Perform maintenance for high profiled Military people. Documentation of military status of Veterans Solving the issues or queries raised by team members during their processing ASR (Authorized Signer Repository) Authorized signer repository team is responsible to capture the treasury and depository signers information into the application called ICON. These signers have the capacity to transact with the bank on behalf of the company or client. These are large corporate companies and the risk involved is high. Account Analysis - APX(Accounts Profitability Extension) Pursuing training for corporate clients under wholesale banking. Achievements Was the top performer from June, 2009 through December, 2009 Achieved PRIDE and ZEAL awards in 2008 and 2009 Received ASSET awards for participating in bay decorations, for being ambassador in Community Services, for active participation in floor events Was selected as a Subject Matter Expert for new team members for Small Business Online Banking E-mail process in the year 2009 Got promoted on September, 2010 to Senior Team Member Got appreciations from management and LOB partners for handling the teams and LOB calls on Managers Site Off. Have done a BPR, Best Practice Replication for the process under Six Sigma. Well Versed with all the applications of the process. Trained about 60 associates across the sight for the ASR process. Acted as an SME (Subject Matter Expert) for (RCR,ASR,SCRA) Skill Summary Back-Office Operations: MS- Office Skills: Knowledge of Management/SOP’s Process Improvements Education Qualifications Post Graduation Course :Post Graduation Diploma in Business Management (PGDBM) -) Specialization : Human Resources University : Osmania University Graduation Course : Bachelor in Commerce (B. Com) -) College : Kasturba Gandhi Degree College University : Osmania University Intermediate Course : M.E.C -) College : Kasturba Gandhi Junior College Board : Board of Intermediate Schooling Course : S.S.C (1999) School : St.Marks High School Board : State Board of Secondary Education Personal Profile Name :Bhavana Jain Singh Nationality : Indian Gender :Female Date of Birth :- Marital Status : Married Languages Known : Telugu, Hindi and English Permanent Address : Plot no 5, Suman housing colony, Opp.Old lions club eye hospital, West Marredpally, Sec-bad-26 Phone No : - Declaration I hereby declare that the above written particulars are true to the best of my knowledge and belief Date: Place: HYDERABAD (BHAVANA JAIN SINGH)