Bhaswati Mitra

Bhaswati Dutta (Mitra) PERMANENT ADDRESS: House name - Atithi C/O Asit Mitra Nalgara, Baruipur West Bengal, Kolkata - 700144 Ph: - E-mail:- CAREER OBJECTIVE Work hard with full Strength and talent to achieve the highest possible mark in life and continue with the learning process to become an active member of the esteemed organization and in the process acquire professional and personal satisfaction. PROFILE I have a working experience of approx. 8 years in Customer Support. WORK EXPERIENCE 1. 24-7 Intouch Duration: March 2023 to August 2023. Location: Bangalore Job Profile: A. Performing the task of handling customer’s query, regarding products and services via email. B. Handling escalations/ level2 customer’s concern through email support within TAT 2. Biz Analyst by Khatabook as a Customer Support Executive Duration: September 2021 to October 2022. Location: Bangalore Job Profile: A. Performing the task of handling customer’s query, regarding products and services via calls. B. Preparation of daily productivity report in absence of the TL. C. Acted as SME on floor on TL’s approval and helped the TL in training the new joinees during their OJT sessions. D. Auditing the calls of the new joinees and providing feedback during the OJT sessions. E. Handling escalations/ level2 customers concerns through emails and outbound call support within TAT 3. Bigtruck Technologies Pvt. Ltd. as an Assistant Manager (Customer Support). Duration: February 2021 to August 2021. Location: Bangalore Job Profile: A. Handling a team of 15 members. B. Preparation of daily productivity report. C. Guiding the team for improvement of the quality of service within TAT. D. Getting requirements (Fresh & Existing) to increase the revenue of the company. E. Handling escalation calls and emails of clients regarding the service. F. Co-ordinating with corporate clients for better service. 4. Amazon as VCS role. Duration: July 2020 to January 2021. Location: Kolkata Job Profile: A. Handling Calls of .in customers. B. Chat Support of .com customers. 5. Utsav Fashion Pvt Ltd. as a Senior Customer Service Executive. Duration: Nov 2017 to June 2020 Location: Kolkata Job Profile: A. Performing the task of handling customer’s query, regarding products and services via Email. B. Performing Live Chat with customers to resolve the queries. C. Handling the team in absence of a team leader. D. Assisting the other team members in resolving the queries faced by them. E. Resolving the escalation calls of customers regarding the services. F. Training the new members of the team in developing their knowledge. G. Handling the essential tasks handled by the TL in his/her absence. 6. Hathway Cabletech Services Pvt. Ltd. as an Officer – Customer Support. Duration: March 14, 2016 till August 5, 2017 Location: Kolkata Job Profile: A. Preparing Daily Reports. B. Handling escalation calls and emails. C. Handling the customer support team. D. Coordinating with other departments for completing the assigned jobs of the team. 7. Holy Cross School as an office staff. Duration: June 2015 to November 2015 Location: Kolkata Job Profile: A. Assisting the guardians with the queries. B. Handling all the paper works of the office. C. Attending the phone calls. D. Preparing the schedule for the substitution classes. E. Preparing the official letters and notices. F. Assigning work to the non-teaching staff. G. Handling other important assigned works in absence of Principal and Vice- Principal 8. Utsav Fashion Pvt Ltd. as a Senior Customer Service Executive. Duration: Jan 2012 to June 2015 Location: Kolkata Job Profile: A. Performing the task of handling customer’s query, regarding products and services via Email. B. Performing Live Chat with customers to resolve the queries. C. Handling the team in absence of a team leader. D. Assisting the other team members in resolving the queries faced by them. E. Resolving the escalation calls of customers regarding the services. F. Training the new members of the team in developing their knowledge. G. Handling the essential tasks handled by the TL in his/her absence. ACADEMIC QUALIFICATION a. Passed 12th Standard from ISC Board in 2009 b. Passed 10th Standard from ICSE Board in 2007 PERSONAL PROFILE Name : Bhaswati Dutta (Mitra) Husband’s Name : Mr. Arnab Dutta Present Address : 66 Kuvempu Road, 4th cross, S2, Vignan Nagar, Bangalore - 560075 Phone No :- Mail ID :-Date of Birth : 21st March, 1990. Sex : Female Marital Status : Married Nationality : Indian Language Proficiency: English, Hindi, Bengali. Place: Bangalore Date: Signature