Bharath Prasanth

S.C BHARATH PRASANTH IT professional with 7+ years of experience seeking a position as System Administrator/ IT Service Desk, Customer Support, Desktop System Engineer, Software Support Technician, IT Technician, Senior Executive IT, IT Support Analyst preferably in IT/ Security Operations Center sectors GET IN TOUCH EXPERIENCE Chennai, Tamil Nadu GAVS TECHNOLOGIES PRIVATE LIMITED |CHENNAI|INDIA - (IT Industry) SENIOR ENGINEER - in https://www.linkedin.com/in/bharath-prasanth-get2knowme/ Oct’18 – Oct’20             Configuring IP Phones and maintaining Cisco Call Manager. Installing and managing standard software’s for laptops and desktops like Microsoft office, Acrobat Suit, Citrix and other Applications. Configuring and troubleshooting Microsoft Outlook Mail client Creation, Deletion and Modification of AD user accounts Monitoring servers through Solarwinds (Hardware/software monitoring application) Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office, Outlook, and Adobe etc. Training New Team Members(IT Support Technician) with Communication, Phone etiquette and Project Knowledge Transfer Collecting Data for root cause analysis document Configuration and Troubleshooting VPN and RSA Assist users with AD (Active Directory) issues Configuration of Printers, Shared folders. Assist users with McAfee Endpoint Protection COGNIZANT TECHNOLOGY SOLUTIONS|CHENNAI| INDIA (IT Industry) SENIOR SYSTEMS ENGINEER EXPERTISE IN SOFTWARE INSTALLATION IT & INFORMATION SECURITY NETWORK SUPPORT NETWORK CONFIGURATION TECHNICAL TRAINING USER ADMINISTRATION TECHNICAL SUPPORT INBOUND & OUTBOUND FOLLOW UP CALLS SOFTWARE SALES Oct’15 – Apr’18 TROUBLESHOOTING           Monitoring of systems, software, and hardware and keep track of the developments with the help of monitoring tools Configure Internal systems Diagnose and troubleshoot technical issues Upgrade the network infrastructure Train new system users and set up their accounts Monitor the performance of servers, software and hardware Follow up with user tickets and close it on priority and timely manner Follow up with clients to ensure their IT systems are fully functional after troubleshooting Assist users with Symantec Endpoint Protection Providing New Laptops and Mobile phones to the offshore employees ESCALATION CALLS ROOT CAUSE ANALYSIS PERSONAL INFO Nationality Languages DOB Gender SYMANTEC SOFTWARE AND SERVICES|CHENNAI| INDIA EDUCATION (IT Industry) PRODUCT SUPPORT SPECIALIST July’14 – July’15            Providing IT assistance to client Training end-users on hardware functionality and software programs. Resolving logged errors in a timely manner. Install, configure and upgrade security software (e.g. antivirus programs) Monitoring hardware, software, and system performance metrics. Updating computer software. As well as upgrading hardware and systems. Maintaining databases and ensuring system security. Documenting processes and performing diagnostic tests. Keeping track of technological advancements and trends in IT support. Monitor network activity to identify issues early and communicate them to IT teams Act on privacy breaches and malware threats : India : English| Tamil| : 01st Mar 1990 : Male 2010 Bachelor of Commerce University of Madras| India| APPLICATIONS SKILL      SSCM ALTIRIS SYMANTEC ENDPOINT PROTECTION MCFEE ENDPOINT PROTECTION CRM SERVICENOW MANAGE ENGINE SUTHERLAND GLOBAL SERVICES | CHENNAI| INDIA (Business Development Services) CONSULTANT Nov’12 – May’14         Troubleshooting and rectifying various hardware problems Installing and trialling new systems, software, and fixing any issues that arise compiling and presenting information Ensure that all systems and programs are carefully documented Conducted security campaign regarding Social Engineering Removing Virus and Malware Educating users about Security and Malware Prevention. Soft Selling and Hard Selling of McAfee and Dell Products. Assigning onsite technician for Hardware issues which cannot be fixed by Remote technician. TRAININGS AND CERTIFICATIONS  ITIL Foundation certification in IT services Management ACHIEVEMENTS Got Appreciation from the Client in all Organizations for providing Resolution in time for the users.