Bharath.M

R E S U M E - BHARATH.M Phone : - Linkedin : https://www.linkedin.com/in/bharath-m-b4/ Email :- CAREER INTERESTS: Account Executive, Operations,Customer Service, Customer Success, Service Delivery. ABOUT: Driven, Passionate & Business Savvy hands on IT Professional with 17 years of holistic experience in leading cross functional support teams for global enterprise customers. A system level thinker with the ability to deep dive into complex problems with proven results in reducing the infrastructure footprint for large applications. Expert in identifying patterns amidst complex patterns to the lowest level of detail to achieve operational excellence. Believes in selling transformation and not just products. DOMAIN: Account Management, Operational Excellence, Customer Success, Strategy,Professional Services, Service Delivery, Transformation. TECH STAC: Cloud Platforms (Azure, AWS), E commerce (Magento,Drupal, Hybris), SaaS (Testrail,Jive), Project Management (Trello), ITSM (Jira, Zendesk,Service Now), Backup & Recovery (Arcserve, Veritas), Storage (IBM,EMC). CERTIFICATIONS: 1. ITSM 2. Project Management 3. Cloud Computing ITIL V2 (Foundation) (AXELOS) Prince2 (Foundation) (AXELOS) Microsoft AZ 900 (Microsoft) -. CAREER HISTORY: 1. Freelancer (2019 Aug to Present). Focus Areas: Operational Support Deep dives, Cost Optimization, Process centralization, Designing quality bars, Thought leadership (Service Management, Support), Impactful improvements. I work to assist clients on short term projects, helping them understand how their IT systems should be governed to achieve its maximum inbuilt potential. I achieve this by deep diving into their environment, identify their existing gaps, roll out service improvement plans, and give out recommendations on enhancing their overall software development, Application and infrastructure management processes. 2. ● ● ● ● ● TRILOGY Manager -SaaS (2018 Jul to 2019 Aug). REMOTE ROLE Spearheaded a distributed SaaS engineering team to drive innovative solutions. Re develop solutions to cloud native. Increase -> Operational resilience,Business agility, Security. Reduce->TCO. Build a clear cloud vision, develop solid roadmaps, Transform legacy commitments. Construct integrated product and process management strategies. 3. ❖ ❖ ❖ ❖ ❖ BORN COMMERCE Sr Manager -Cloud,Mobility,E commerce. (Apr 2017 to Dec 2017). Partner & assist customer portfolio to achieve desired state of success. Leverage product expertise and provide expert level leadership. ARR Value = 60 Million, Headed complete transformation to cloud. Analyze & improve customer engagement plans. Drive continuous improvement and deploy high and consistent performance. 4. ❏ ❏ ❏ ❏ ❏ WIPRO INDIA Sr Manager - Shared Services,Cloud (Aug 2016 to Mar 2017) Map product vision to customer strategy and vision. Enable customer retention. Drive innovative and time bound solutions to maximize value for clients. Execute pursuit plays to maintain solid account relationships. Transformation by being a trusted advocate & map client needs with solutions. Envision the right road map for clients and follow through for success. 5. ● ● ● ● ● ASTRAZENECA Sr Manager - Transformation,Cloud (Aug 2015 to Mar 2016) Identified, created, refined and transformed tools, techniques & process. Define and deploy appropriate systems to meet functional requirements. Quantify business value and enhance cost reduction with improved speed. Charter transition path, draft milestones & build the cloud journey. Constructed the complete service management portfolio. 6. ❖ ❖ ❖ ❖ ❖ TATA CONSULTANCY SERVICES - Sr Manager - Transition (Jan 2015 to Aug 2015). Headed critical transformation activities for 2 major clients. Responsible -> Financial, Operational,Technological & Governance changes. Managed -> Expectations, Stakeholder,scope & schedule. Implemented -> Tools, Processes, Documentations & best practices. Governed-> Changes, Transformation plans, Workshops & Escalations. 7. ❏ ❏ ❏ ❏ ❏ ❏ ❏ IBM INDIA Manager - Delivery (Oct 2008 to Dec 2014) Face of the customer for several accounts, heading end to end delivery. Define & ensure services are rendered as per scope & manage the life cycle. Key spoc in 1) Customer experience, 2)Commercial & financial adherence. Collaboratively develop & drive strategy for all clients. Anticipate evolving customer requirements and strive to meet them. Exceed operational level agreements & reduce TCO on a quarterly basis. Managed: Financials,Procurement,Vendors,L&D and staffing. 8. ➢ ➢ ➢ ➢ ➢ ➢ MPHASIS INDIA IT Infrastructure Analyst (Apr 2007 to Oct 2007). Advanced technical spoc, serving a suite of NA based enterprise clients. Deep dived, resolved and eliminated complex and critical issues. Responsible -> Hiring,Mentoring & Training. Implemented -> Provisioning, Performance tuning, Decommissioning. Develop, fine tune and implement best practices with detailed documentation Head business continuity & Disaster recovery planning & testing. 9. COMPUTER ASSOCIATIONS Technology Consultant (Jul 2003 to Apr 2007). Backup & Recovery Engineer, moved from Jr Technology Consultant to Technology Consultant. Responsibilities: Build,Install,Configure,Troubleshoot, Performance Management, Problem resolution, Root cause analysis, Implement best practices, Capacity planning, Timely resolution, Escalation management, Training, Documentation & direct customer handling. I hereby confirm that the above mentioned details are true to the best of my knowledge. Bharath.M