Bharat Kumar

BHARAT KUMAR (SFMC Consultant) OBJECTIVE: To build a successful career in the field of Information Technology Industry & utilizing my analytical, problem solving, communication and interpersonal skills and fast learning abilities. SYNOPSYS​: ● ● ● Able to utilizing the Industry's best practices in terms of Email Creation and deliverability and making sure the local guidelines for different customer over AMER, EMEA, APAC regions Able to managing all brand communications through digital channels, setting up, and executing a vision, from delivering stand alone projects to integrated campaigns, developing brand presence, tracking online and delivering brand email. Able to develop, execute and deliver the clients digital / online marketing strategy, planning and budget to include online, new media, web, e-commerce and SEO to drive the business forwards through key marketing channels. WORK EXPERIENCE: ​(Total 5.7 Years) Tech Lead ​(PISoftek LTD, Noida) Application : Cheetah Mail/ Marketing Suite (Jan’18-till now) ● ● ● ● ● ● ● ● ● Handling team of 7-10 for Cheetah Digital process Creating Reports and assign task in the team as per the skillset Co ordinated with Onsite Team and leadership for maintaining smooth workflow for any ETA Ensuring the creative creation and rendering with all the devices with campaign schedules, content deliverability issues within desired ETA Handing the data import/ Export, and Mapping issues with industry best practices. Configuring Private Domains and Dedicated IP Ensuring the Client’s data and policies are under updated socio-political environment with every country or locale. Handling client’s issues related to API calls. Perform tasks efficiently and work together with team to ensure project success. Subject Matter Expert ​(PISoftek LTD, Noida) Application: SalesForce Marketing Cloud: ExactTarget (Feb’16 - Jan’18) ● ● Handling team upto 10-12 executives for technical assistance and other issues. As SME Cum Trainer for Salesforce-Exacttarget Marketing Cloud and platform. ● ● ● ● ● ● ● ● ● ● ● ● Responsible for Advance level Support of clients using Marketing Cloud application for their Digital Marketing. Responsible for providing PL/SQL and HTML support to clients. Helping clients with configuring their Marketing Cloud/ Marketing Suite account with roles and permissions. Configuring account and administer the filters, users, profiles, data, WAC, Brand Builder, Etc. Drilling down issues and Designing solutions for Email design/ building audience using SQL Management Studio and Notepad++, HTML, CSS. Working on SFMC tools like Journey Builder, Automation Studio, MobileConnect, Content Builder, Contact Builder, etc. Taking calls from Clients around the world mainly US, UK and Australia and attending to their problems raised on emails , understanding the issue and then connecting that with the application knowledge that have been imparted to me through rigorous training over the year. Providing assistance on HTML/ Template based emails. Requesting the details for Configuring Private Domains and Dedicated IP and Sender Authentication packages Helping clients on managing their data and campaigns set up in Automation or in Journey Builder. Perform tasks efficiently and work together with team to ensure project success. Perform other duties as assigned. Support Associate ​(Wipro BPS, Delhi) Application: Salesforce, LogMeIn Rescue (Nov’14 - Feb-16) ● ● Handling client across US- Canada for the issues related to HP products Troubleshoot and identify the issue and resolve it within the designated ETA Software Engineer​ ​(KarmaChakra Infosys, Ghaziabad) Application: HTML/ CSS, C#, JavaScript, SQL Server, Wordpress (Jul’13 - Oct-14) ● ● ● Discuss with Client for the requirement and create roadmap with the help of different team by follow the industry best practices. Design the Website layout as per the client’ requirement by using latest technologies. Use the best available plugins and technologies to update the website for Digital Marketing Industrial Training : STPI, Jaipur Certification: Name Affiliation Year Marketing Cloud Consultant Salesforce.com 2019 Advance Google Analytics Google.com 2019 Google Analytics For Beginners Google.com 2018 Marketing Cloud Specialist Salesforce.com 2017 Hardware & Networking MSME, Meerut 2014 ACADEMIC: Degree/Course College/Board Year Percentile B.TECH.(IT) IITT College Of Engg.(H.P.U) 2013 61.3% SSLC Dehradun Public School Ghaziabad.(C.B.S.E) 2008 59.5% HSC Ingraham institute, Ghaziabad.(I.C.S.E) 2006 58.5% TECHNICAL SKILLS/EXPERTISE: ● ● ● DATABASES:​ MYSQL, SQL SERVER 2005/ 2008 R2. PLATFORM:​ Salesforce Marketing Cloud, CheetahMail, Marketing Suite, MailChimp, Dreamweaver LANGUAGES:​ C#, HTML5 &CSS3, JAVASCRIPT, XML/ XSL Declaration I hereby declare that all the above information are true and correct to best of my knowledge. DATE: PLACE: (BHARAT KUMAR)