Bhanupriya

Bhanupriya R IT Analyst Bangalore, Karnataka-- A talented individual looking for the job position of a computer technician in reputed company where I shall be able work to prove my potential and in order to take the company at a higher position with my skills and experience. WORK EXPERIENCE IT Analyst CATERPILLAR India Private Limited - 2015-04 - 2016-12 I Description of the Job Profile:Java Runtime Environment (JRE) Support Job Responsibilities: Responsible for support of Client JRE, Remedy tickets and support calls from end-users and application teams. 1. Coordinate the updates of the client JRE as new versions are released, this includes a. Change Management of update process (with CM support) b. Package configuration, working with Desktop Packaging personnel. c. Coordinate application testing d. Performance testing coordination with Desktop Performance Management team. e. Pilot deployment coordination with SCCM team f. Production deployment 2. Maintain Deployment Rule Set, xml list of applications requiring exceptions for Java security 3. Communicate application and security issues to enterprise security and risk acceptance teams 4. Maintain list of applications dependent on the Client JRE (Currently about 180) sync with Troux data 5. Maintain Lotus Notes mail list contacts based on application list 6. Provide and maintain support documentation for the Help Desk (4Help) 7. Maintain content on Java Plug-In Connections community (current) and J2EE SharePoint ( in-transition) site. 8. Maintain JRE Tech Control and EA Standard (both currently being reviewed/updated) 9. Resolve Remedy support tickets related to the JRE. These may come from end users or application owners. 10. Assist with installations of Java in non-PC environment (Citrix) 11. Report on installed instances of Java (monthly CPS), based on data from SCCM reports. Description of the Job Profile: L2 Support for WebSphere and Tomcat (from Feb 2013 to March 2015) Job Responsibilities: • Daily monitoring 6 Assignment groups • Good Experience in BMC -Remedy ticketing tool • Quickly learned WebSphere and Tomcat • Deployed different Applications (WAR, JAR, and EAR) in Domain and Clustered environment. • Having a good knowledge on clustered environments and client-server architecture • Build and Deploy the Applications in Lower Environments • Troubleshooting the issues which we are getting in the production. • Troubleshooting the issues faced by customers on applications hosted on the Servers. • Implementing the Change task on defined timeline • Committed team player with strong analytical and problem solving skills, Willingness to relocate and ability to quickly adapt to new environments & technologies, dedicated to successful project completion with excellent communication and interpersonal skills. IT Analyst CATERPILLAR India Private Limited - Bangalore, Karnataka - 2011-03 - 2013-02 IT support and back up Team Lead Caterpillar Employee across AP Region - 2010-09 - 2011-03 Description of the Job Profile: Worked in Caterpillar as Associate IT Analyst Providing IT Support for Caterpillar Employee across AP Region AP Regions are India, Australia, China, Singapore and Thailand. Support type: Phone, Email and Remote Support Job Responsibilities: • Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries • Receiving, logging and managing calls from internal staff via telephone and email • Escalate unresolved calls to the Support team • Logging all Service Desk Call Logging in Remedy system • Sending Daily and weekly Service Desk report to Servicedesk members • Basic Active Directory knowledge. Reset passwords, Modifying Access to Share drive etc. • Handling Escalation calls • Providing LEVEL 2 Supports End users • Achieving 80% FCR, SLO100%, 0% RONA and SLO 100% • Providing Training for new Joiners in Service desk • Completed 6Sigma Green Belt Training on July 2013 Technical Support Representative IBM India Private Ltd - 2007-08 - 2010-07 Years of Experience: 2.11years (Aug 2007 to July 2010) Description of the Job Profile: Providing IT Support to internal IBM Employees Support type: Phone, Email and Remote Support Job Responsibilities: • Logging all calls into Tivoli (Ticketing tool) • Providing Level 1 Support and Remote support • Escalating the tickets to next level • Checking HD and WebQ tickets and maintaining the SLA • Problem Determination & Analyzing • Responding to the mails with in the response time Technical Skills EDUCATION Diploma in Electronic and communicatio PVP Polytechnic - Bangalore, Karnataka 2003-07 - 2006-06 SKILLS J2EE, Java, Lotus Notes, Tomcat, WebSphere ADDITIONAL INFORMATION Operating Systems: Windows and Linux Technical Skills: C, C++, J2EE, Java. Application Server: WebSphere and Tomcat Web servers: Apache, IBM Http server Email Client: Lotus notes Applications: MS Office, MS word and Power point