Bhanu Prakash
Hno 53-116,ring basthi ● Maqudum nagar, jagathgirigutta,hyderabad,India● (-
●-
VIRTUAL ASSISTANT
Professional Summary: Meticulous professional with extensive experience in handling customer services and administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls.
• First-hand experience in preparing timely and accurate presentations and reports using sophisticated software
• Adept at completing assignments – such as data entry work and transcription – within provided timelines
• Proficient in managing social media platforms and handling basic website maintenance and blog management
AREAS OF EXPERTISE
• Inbound Calls Management
• Online Research
• Data Entry
• Business Scheduling
• Website Maintenance
• Travel Planning
• Emails Management
• Client and Partner Management
• Bookkeeping
• Business Chasing
• Proofreading and Editing
• Transcription
PROFESSIONAL EXPERIENCE
FREELANCER, Hyderabad,In
Virtual Assistant (6/2014 to 12/2016)
• Handle correspondence and respond to inbound calls from customers
• Set up autoresponders to manage incoming email in a profound manner
• Book customers’ appointments and make follow up calls
• Handle calendar management duties by coordinating executives’ schedules and appointments
• Manage files in electronic forms using applications such as Dropbox and Googles Docs
• Handle database building duties such as updating email or contact lists
• Book hotels and flights for customers and ensure that they are made aware of the details
• Prepare slideshow presentations for executives and record minutes of meetings
• Set up and manage social media accounts on Facebook, Twitter and LinkedIn
• Publish blog posts and filter and reply to comments left on the blog
• Answer support tickets to resolve customers’ problems and provide additional information
Key Accomplishments
• Continuously met data entry deadlines for 2 years, often entering more than a 1000 entries per hour
• Proofread and edited 115 blogs for the company, now being followed by 1.5m customers
• Introduced the idea of “festive correspondence”, which increased customer base by 44%
• Discovered 555 new authentic research avenues which contributed to a great increase in reliable information obtainment
INITIATIVE,hyderabad,IN
Call Handler (12/2011 to 6/2013)
• Received inbound calls for information regarding different companies on the Initiative panel
• Provided information regarding services and products and answered callers’ queries
• Assisted callers in resolving issues by troubleshooting their problems over the telephone
• Made outbound calls to prospective customers to provide them with information on the company’s products and services
• Handled incoming emails and support tickets by appropriately replying to them following company policy
EDUCATION
BHASHYAM HIGH SCHOOL,Hyderabad,India – 2007
High School Diploma
