Bhakti Naik

Bhakti Naik Business Analyst | Product Owner 7 Years, 9 Months experience UK Pension, Insurance, Travel, CRM domain PROFESSIONAL SUMMARY -Pune, India - female, married Indian in www.linkedin.com/in/naikbhakti Results-driven Business Analyst with 7+ years of experience in analysing business processes, gathering requirements, and driving data-driven decision-making. Adept at collaborating with cross-functional teams to deliver scalable solutions aligned with business objectives. Strong expertise in business analysis, Requirement elicitation and tracking, and stakeholder management, with a proven track record in financial services and technology domains. Seeking to leverage analytical and problem-solving skills to contribute to Company’s digital and AI-driven initiatives. JOB SKILLS • • • • • • • • • SOFTWARE TOOLS EXPERIENCE Adept professional with extensive experience in gathering, analyzing & documenting requirements to BRD, FRD, User stories and tasks Strong communication & collaboration with Business Stakeholders to gather requirements, feedbacks, updates, demos, Sprint Review etc. Collaboration with cross-functional team with multi-tasking for drafting UML (MS Visio), Prototype (Figma, Balsamiq, Axure RP, Miro), Epics, user stories, Refine Product Backlog Well versed in technical communication to formulate solution with developers, architect, UX/UI designer & planning up with crisp business goals Data analysis using SQL and Advance Excel for data driven software products development. Expertise in Agile Product management through managing the requirement throughout the product development life cycle by prioritizing requirements and defects, frequent validation of requirements, verification of deliverables, reporting bugs, UAT testing Expert in Agile/Scrum, cross team activities alone with development, product owners, integrations and sprint reviews in Agile environment & waterfall environment User acceptance testing is accurate to user scope of requirement Conduct Market research, SWOT analysis, root cause analysis, gap analysis, Process Analysis and refinement. Technical Skills: Advance Excel, SQL Requirement elicitation: User-experience research methods (Interviews, Personas, Workshops, Brainstorming sessions) Project management tools: Click up, Trello, ASANA, Jira, Basecamp, Azure Communication & collaboration: Teams (Microsoft 365), Slack, Outlook Documentation: Google Doc, Excel, Google Presentation, MS Office UML & Prototyping: MS Visio, Miro, Figma, Balsamiq, Axure RP Specialist – Implementation Services (Business Analyst – Domain: UK Pension) Aptia Group India Private Ltd., Pune (Acquired Marsh McLennan) | Duration: Mar 2024 – Jun 2025 • • • • • • Collaborated with stakeholders to gather, analyze, and document business requirements, ensuring alignment with technical feasibility. Defined Project Scope, identified managed and controlled changes to scope and ensure alignment with product road map. Created project plan, timelines to track the projects throughout from inception to delivery to ensure timely delivery and resolve the dependency from different internal stakeholders to get inputs timely from them. Developed functional specifications, user stories, and process flows to guide development teams. Analyzed the data using SQL queries for large data migration projects, Reports and data driven interfaces. Led Agile ceremonies (sprint planning, retrospectives) and managed backlog refinement Achievements: • Successfully migrated data of 10,00000 members of Pensions, salaries and many more. • Identified process inefficiencies and recommended automation solutions, improving operational efficiency by 35% for one of the pension data processes. Specialist – Implementation Services (Business Analyst – Domain: UK Pension) Marsh McLennan Global Services India Pvt Ltd (UK Wealth-Tech) | Duration: Jan 2022 – Feb 2024 Business Analyst (Domain: P&C Insurance, E-commerce) Afia Insurance Brokerage Services LLC, Dubai (Remote) | Duration: Jun 2021 – Dec 2021 • • • • • • • • Conducted market research, competitor analysis, gap analysis Gathered requirements using Interviews, workshops, competitor product analysis, Observation, existing third-party applications and documents Elicited requirements and conducted User research, process flow, UML, Workflows, wireframing & prototyping Well managed product by prioritizing requirements, task management, release planning, UAT testing, creating and prioritizing product backlog and handling change requests Prepared Business Cases to prioritize requirements. Documented requirements to create BRD, FRD, User stories and review of User stories with CTO, other stakeholders to make common understating for all and to signed off Actively attended meetings & strong collaboration with Development team consists of Developers, designers, tester, Chief Technical officers to communicate requirements, to understand the technical constraints or dependencies and updates etc. Done function testing, product demo videos, prepared User guide, handover documents Achievements • • Successfully deployed Motor policy Sales-Operation flow which resulted to reduction of manual work by removing manual work of AML checks, emails and communication, reduction in back on forth with customer, automation of suggestion of quotes leads to customer which leads to higher user satisfaction & improves productivity of internal users (Internal admin app) Successfully launched E-commerce for Motor insurance for end-customer which helped to cut sales funnel and increased the conversation rate. Business Analyst (Domain: CRM, Operations, Accounting/Billing, Insurance, E-commerce) WGBL India Pvt Ltd, Pune | Duration: Aug 2018 – May 2021 Achievements • • • Successfully launched CRM system for PEC Attestation, BTW Visa Services, and Journey cart holidays (Sales, Operation, Customer and lead management) Automated sales export to Tally, Scrapping Documents required to process visa application Developed chrome extension to auto fill application form using CRM data Business Analyst cum Tester (Domain: CRM, E-commerce, Web applications) Sungare Technologies, Pune | Duration: Jun 2017 – Aug 2018 CERTIFICATIONS • • • Professional Scrum Product Owner I (PSPO I) from Scrum.org, in May 2025 Certified Business Analyst from IIBA (endorsed education org.), Pune in August 2020 Certified Software Tester by ISTQB in April 2017 EDUCATION • MBA (Finance Management-Distance mode) from Shivaji University, Mh, India Duration: Jun 2016- March 2018 Bachelor of Engineering (Information Technology) from Shivaji University, Mh, India. Duration: June 2009 – May 2013 •