Bhadmus Olaide

BHADMUS O. OLAIDE Product Manager -https://www.linkedin.com/in/bhadmus-olaide/ - Product Manager with over 10 years of experience leading cross-functional teams and delivering customer-focused solutions. Successfully launched 3 major products, improving adoption rates by 60% and driving a 25% increase in customer satisfaction. Proficient in leveraging data insights and collaboration to define roadmaps, optimize workflows, and align product strategies with business goals. Work Experience Product Manager Bite & Sips Food and Drinks | Self-employed ● ● ● ● ● Designed and launched a fast-food concept, overseeing product development from menu creation to operational workflows, resulting in a 20% increase in customer retention within the first year. Conducted market research to identify customer preferences, translating insights into menu offerings and promotional strategies that boosted sales by 30%. Developed scalable operational processes, optimizing order fulfillment and reducing wait times by 25%, ensuring a seamless customer experience. Managed cross-functional teams, including kitchen staff and marketing, to align product delivery with brand objectives and customer expectations. Analyzed sales and customer feedback data to iterate on offerings, driving continuous product improvement and enhancing customer satisfaction. Operations Manager VideoRemix | Delaware, US. • • • • • ● ● Apr 2021 - August 2024 Spearheaded the hiring and onboarding of over 30 team members, aligning product team capabilities and reducing time-to-hire by 40%. Boosted customer satisfaction by 20% through cross-functional collaboration, resolving product-related service issues. Managed Product Roadmaps and Release Timelines, ensuring 70% of projects were delivered on schedule by leading daily Sprint calls and coordinating with stakeholders. Enhanced customer experience by streamlining workflows and addressing pain points, reducing product-related complaints by 90%. Directed over 10 successful product launches, achieving a 60% increase in user adoption through strategic planning and execution. Development Teams Manager LTV Fund | Delaware, US. ● ● Nov 2023 - Present Nov 2021 - Jun 2022 Directed and aligned seven development teams to deliver product features, achieving a 95% on-time release rate. Designed and implemented automated reporting systems, improving visibility into product metrics and reducing administrative overhead by 15%. Facilitated cross-functional collaboration to optimize resource allocation, ensuring seamless product development workflows. Managed the creation of scalable processes, enhancing team productivity by 20% and enabling faster iteration cycles. ● Cultivated a culture of continuous improvement through data-driven performance reviews and actionable feedback, driving higher team efficiency. Operations Manager Txt2give | Delaware, US. ● ● ● ● ● Improved customer satisfaction by 25% through process enhancements and proactive resolution of product-related issues. Maintained a 95% client retention rate by managing user feedback and driving product adoption through effective communication. Reduced resolution time by 30%, managing 50+ technical inquiries weekly and ensuring seamless product functionality. Enhanced team efficiency by 20% by developing comprehensive product knowledge resources and onboarding guides. Aligned cross-departmental initiatives with product objectives, fostering collaboration to drive user growth and engagement. Customer Success Team Lead VideoRemix | Delaware, US. ● ● ● ● ● ● ● ● ● Jun 2018 - Apr 2021 Enhanced customer experience by improving processes in Intercom, resulting in a 65% increase in instant responses and a reduction in ticket volume. Reduced refund and churn rates by 15% through data analysis and product adjustments based on market trends and customer feedback. Boosted conversions by 30% by leading engaging webinars and applying product expertise to communicate value effectively. Led the successful launch of three products, ensuring alignment with market demands and executing go-to-market strategies. Managed onboarding and training for new team members, accelerating their ramp-up time and ensuring smooth integration into product teams. Customer Success Specialist VideoRemix | Delaware, US. ● Mar 2021 - Nov 2021 Jul 2017 - Jul 2018 Achieved a 90% first-response rate, optimizing customer and technical support processes through Intercom and email to drive better user satisfaction. Increased user engagement by 25% through strategic support during webinars, fostering deeper product interactions and understanding. Boosted product adoption by 20% by leading onboarding and consultation calls, ensuring customers successfully integrate the product into their workflows. Managed over 1,000 monthly transactions with a 99% accuracy rate, providing operational support and ensuring seamless product functionality across multiple platforms. Enhanced customer satisfaction scores by 15% by collecting valuable feedback and collaborating with the product team to prioritize feature improvements. Skills ● ● ● ● ● ● ● Project Management (Agile, Scrum, SDLC) Operations Management (Workforce coordination, process optimization) Customer Success Management (Onboarding, retention strategies, churn reduction) Data Analysis (Google Analytics, reporting, CRM tools) Technical Support (Troubleshooting, system configuration, QA testing) SaaS Product Management Software Tools (Asana, ClickUp, Slack, Intercom, Zendesk, GotoWebinar) Soft Skills ● ● ● ● ● ● ● Leadership - Proven ability to manage and inspire cross-functional teams. Communication - Effective at conveying complex ideas to both technical and non-technical stakeholders. Problem-Solving - Skilled at identifying issues and creating solutions in high-pressure environments. Collaboration - Strong at fostering teamwork across departments. Adaptability - Able to adjust quickly to changing priorities and environments. Customer Empathy - Deep understanding of customer needs and delivering tailored solutions. Time Management - Efficiently managing multiple projects and meeting deadlines. Education Google | Coursera Google Data Analytics Professional Certificate | Data Analytics Oct 2024 Google | Coursera Google Project Management Professional Certificate | Project Manager Sept 2024 Google | Coursera Google IT Support Professional Certificate | IT Support Sept 2024 Our Savior Institute of Science and Technology BTech | Computer Science Nov 2010 Languages English (Professional), German (Beginner) References View Professional References Here