Beza Samuel

"Hello, my name is Beza Samuel. I hold a Bachelor of Science in Computer Science from HiLCoE School of Computer Science and Technology. I have over three years of experience as a Chat Support Representative at Tech Solutions Ltd, where I helped customers by troubleshooting technical issues and ensuring quick, effective resolutions.

I am proficient in tools like Zendesk, JIRA, Google Workspace, and remote platforms such as Slack and Zoom. These tools helped me efficiently manage customer interactions and meet key performance metrics. I pride myself on my strong communication skills and my ability to work professionally with customers.

I am a quick learner, highly adaptable, and focused on delivering excellent customer service. I’m excited about the opportunity to bring my skills and experience to your team. Thank you for your time and consideration."