Beyers Engelbrecht

Curriculum Vitae Beyers Engelbrecht Introduction • • • I am a dedicated and hardworking individual with 34 years IT experience. One of my strong points is working under pressure and to always ensure that the customer/client receives the highest quality of service. I have strong leadership/people skills and believe I have the ability to be an asset to any new prospective employer and will be able to assist them to achieve their objectives/goals. PERSONAL DETAILS Surname: Engelbrecht First names: Johannes Theodorus Beyers Lategan Nationality: South African Area of residence: Linden, Johannesburg Languages: Afrikaans – read, write, speak, understand English – read, write, speak, understand ID number: - EE status: White 2 FORMAL EDUCATION QUALIFICATION: INSTITUTION: DATE: Diploma Project Management Damelin College 1999 Matric Hoërskool Brandwag 1980 • Afrikaans • English • History • Wood work • Business Economics • Accountancy Major Achievements • Project Management Diploma • International travel to the UK, Rome and Paris presenting Lean Service Delivery improvements for IBM • Completing Escape Premium Relocation project within time and budget under difficult circumstances and pressure • Implemented Customer Resolution System at WesBank in conjunction with third party vendor Project Management Methodologies Used • • • PMBOK Prince 2 Agile 3 COURSES COMPLETED COURSE: INSTITUTION: DATE: PI Lean Service Delivery Excellence IBM (McKinsey) Aug-08 Damelin Nov-99 IBM Jul-94 IBM May-94 Old Mutual Mar-93 Project Management Diploma Rexx Programming Course Syncsort Course Control M/R/O Course Introduction to SAS Programming Old Mutual JCL Standards Winning through Customer Services SAS Feb-92 Old Mutual Jul-91 Infoplan Jan-87 Management Skills Infoplan Feb-86 Planning Skills Infoplan Feb-86 Xerox 9700 Laser Forms Design Xerox Jan-86 3030X System Operations Infoplan Aug-85 Advanced CA-7 Training Computer Associates Jun-85 Introduction to CA-7 Computer Associates Apr-85 MVS XA/EA Utilities Self-Control and Conflict Management Infoplan Mar-85 Infoplan Mar-85 Coding Production JCL Infoplan Jan-85 How DBMS Works Infoplan Aug-84 4 IMS Database Concepts and Facilities Infoplan Jul-84 Understanding Database Management Infoplan Jul-84 Data Communications Concepts and Facilities Infoplan Jun-84 Advanced Roscoe Training Infoplan May-84 Basic JCL Coding Infoplan Apr-84 Networks IMS advanced MTO Training IMS Concepts & MTO Training Infoplan Mar-84 Infoplan Feb-84 Infoplan Jan-84 Introduction to Roscoe Infoplan Jan-84 Data Centre Supervisor Infoplan Jan-84 MVS/JES 2 System Operator Training Infoplan Aug-83 Operator Training on System I/O Devices Infoplan Jul-83 Infoplan Jun-83 Infoplan May-83 Infoplan Apr-83 Infoplan Feb-83 Infoplan Jan-83 Hoërskool Brandwag Dec-80 System 370 Concepts & Facilities JES 2 Security MVS/SP Basic Operator Training ADP Concepts & Facilities Data Centre Procedures Matric 5 SUMMARISED CAREER HISTORY POSITION: COMPANY: DATE: Project Manager Nedbank 1 July 2017 to 9 January 2018 Project Manager RMB 01 Aug 2015 to 30 June 2017 Project Manager WesBank 01 Jun 2014 to 31 July 2015 Programme/Project Manager Nedbank 01 Sep 2013 – 31 May 2014 Project Manager Lombard Insurance 01 May 2012 – 31 Jul 2013 Branch Manager CEB Maintenance (Africa) 01 Mar 2011 – 28 Feb 2012 Project Manager BHP Billiton 01 Dec 2010 – 28 Feb 2011 Project Manager / Information Security Coach BHP Billiton 01 Sep 2010 – 30 Nov 2010 ITIL Problem / Incident Service Manager IBM 01 Oct 2008 – 30 Jun 2010 Six Sigma (Lean) Delivery Excellence Associate IBM 01 Jan 2008 – 30 Sep 2008 MVS Support IBM 01 Jul 2006 - 31 Dec 2007 Production Support IBM 01 May 2005 – 30 Jun 2006 Project Manager / Team leader Mutual & Federal 01 Sep 1997 – 30 Apr 2005 Senior Operations Analyst Old Mutual 01 Jul 1991 – 31 Aug 1997 Operations Manager Sappi Group IS 01 Jan 1989 – 30 Jun 1991 Production Controller Infoplan 01 Jan 1983 – 31 Dec 1988 6 DETAILED CAREER HISTORY COMPANY: PERIOD EMPLOYED: POSITION HELD: REASON FOR LEAVING: Nedbank 01 July 2017 to 9 January 2018 Project Manager Contract not renewed due to Business restructure Responsibilities: • Manage Client Experience projects in the Retail Cluster, Transactional Product Optimisation, Digitalisation of Application Forms, Robotics implementation for back office process. • Select project approach and project brief. • Plan project stages. • Setup project file and structure. • Prepare quality, risk, and configuration and communication strategy. • Create the project plan. • Identify work streams and work group owners. • Project status reports. • Liaison with Business units and stakeholders. • Manage project issues and risks. • Manage scope changes. • Manage requirements, design, build, testing, implementation and project close out stages. • Liaison and reporting to Steerco monthly. • Weekly and Monthly project reporting. 7 COMPANY: PERIOD EMPLOYED: POSITION HELD: REASON FOR LEAVING: RMB 01 August 2015 to 30 June 2017 Project Manager Assignment completed CRS-FATCA-CDOT / Tax Regulatory Reporting Platform Project A strategic regulatory reporting solution across process, data and technology to fulfil IT3 (b), FATCA and OECD (CRS) regulatory deadlines and reporting requirements. RADA Consolid8 Project Oracle databases are due for upgrade to continue with the current level of Oracle support. The CDH and RADA applications are on separate instances and will be consolidated to a single EBS instance. The databases for CDH and RADA will be upgraded to the latest stable version. Manage RMBI Portfolio: TCS Quartz to BaNCS Migration Risk 101 to BanCs Migration Dual Authorization FX Anytime Subs Multi Currency Subs AML Subs Green Model Online OCEP Integration BaNCS Channels for Nigeria Botswana Data Quality Assurance NIBSS Instant Payment Nigeria Regulatory Reporting 8 General Responsibilities: • • • • • • • • • • • • • • • • Informing and managing stakeholder’s expectations. Managing and leading the project team including resolving resource conflicts. Adherence to defined project principles and RMB PMO standards. Identification and management of project risks and issues via the agreed risk and issue resolution process. Manage change to the project. Plan and manage the overall delivery of the project, ensure that all deliverables identified in the project plan are completed in the agreed time frames. Identify and manage integration and dependencies between projects across BUs where applicable. Convene regular project progress meetings to enable collective communication and monitoring of progress. Inform Project Sponsors and other key stakeholders of the project progress. Compile, monitor and control the overall project plan, monitoring performance against targets and budgets. Ensure quality of tasks and deliverables on the project. Ensure that the project team has clearly defined roles/responsibilities. Manage interfaces/relationship with 3rd parties. Assist with planning production releases. Monthly Steerco meetings. Weekly Reporting. Monthly Reporting. 9 COMPANY: PERIOD EMPLOYED: POSITION HELD: REASON FOR LEAVING: WesBank 01 Jun 2014 to 31 July 2015 Project Manager Assignment completed Responsibilities: • Manage the POPI Project for WesBank. • Select project approach and project brief. • Plan project stages. • Setup project file and structure. • Prepare quality, risk, and configuration and communication strategy. • Create the project plan. • Identify work streams and work group owners. • Project status reports. • Liaison with Business units throughout WesBank. • Manage project issues and risks. • Manage scope changes. • Manage requirements, design, build, testing, implementation and project close out stages. • Liaison and reporting to FirstRand monthly. • Monthly Steerco meeting and reporting. COMPANY: PERIOD EMPLOYED: POSITION HELD: REASON FOR LEAVING: Nedbank 01 Sep 2013 – 31 May 2014 Programme/Project Manager Contracting positions converted to EE permanent positions. Programme manager: Responsibilities: • Responsible for Business Banking Credit and Compliance Programme that consist of multiple work streams throughout the various clusters. • Projects include FATCA being implemented end of June 2014 and POPI just started. • Accountable to executive sponsors for schedule, budget and quality of all program elements. • Lead high-level sessions for programme plan and schedule development. • Review/approve project plans for conformance to programme strategy and programme plan and schedule. 10 • • • Act as the communications conduit to executive sponsors and programme steering committee and conduct periodic briefings/status updates. Chair monthly steering committee with executive where programme dashboards are being presented. Escalates decisions to executive sponsors as necessary. Project Manager: Responsibilities: • Manage Compliance Programme and multiple development projects according to Prince2 methodology. • Select project approach and project brief. • Plan initiation stage. • Setup project file and structure. • Prepare quality, risk, and configuration and communication strategy. • Create the project plan. • Assemble project initiation document. • Stage reports. • Preparation of work packages. • Manage project issues and risks. • Manage scope changes. • Manage requirements, design, build, testing implementation and project close out stages. COMPANY: PERIOD EMPLOYED: POSITION HELD: REASON FOR LEAVING: Lombard Insurance 01 May 2012 – 31 Jul 2013 Project Manager Assignment completed Responsibilities: • Work with the client to clearly define, document and manage the project scope and plan through to go-live. • Report the project status to the client’s project steering committees on a regular basis. • Responsible for ensuring project scope, budget and overall delivery of all project deliverables on time and within budget. • Responsible and accountable for the effective, timely and profitable implementation of the client’s projects. • Plan, scope and manage projects using project resources and service providers as and when required. • Responsible for delivering the project in line with the client’s objectives. 11 • • Maintain control of project scope, plans and budget while delivering practical business solutions and ensure that divisional management are advised of pertinent project issues and project progress. Pro-actively manage client expectations to ensure that risks are resolved in an agreed and professional manner. COMPANY: PERIOD EMPLOYED: POSITION HELD: REASON FOR LEAVING: CEB Maintenance (Africa) 01 Mar 2011 – 28 Feb 2012 Branch Manager Career enhancement Recruitment: Responsibilities: • Interview potential candidates for employment. • Liaise with Divisional Manager – Human Resources. Training and development: Responsibilities: • Plot career paths for staff. • Ensure relevant training is scheduled and carried out. Other: • • • • • • • • • • Area control. Monitoring of SLA adherence. Adherence to escalation procedures. Open call management. Support for all subordinates on a timely basis. Daily call scheduling. Staff motivation and staff retention to be addressed constantly. Facilitation of weekly staff meetings. Authorize and monitor overtime and monthly expenses. Ensure Senior Management are kept informed of any Severity 1 issues. 12 COMPANY: PERIOD EMPLOYED: POSITION HELD: REASON FOR LEAVING: BHP Billiton 01 Dec 2010 – 28 Feb 2011 Project Manager Assignment completed Responsibilities: • Fore fill site PM responsibilities as per BHP Billiton standards. • Report the project status to the client’s project steering committees on a regular basis. • Responsible for ensuring project scope, budget and overall delivery of all project deliverables on time and within budget. • Identify any possible new revenue opportunities. • Responsible and accountable for the effective, timely and profitable implementation of the client’s projects. • Plan, scope and manage projects using project resources and local partners as appropriate. • Responsible for delivering the project in line with the client’s objectives. • Maintain control of project scope, plans and budget while delivering practical business solutions and ensure that divisional management are advised of pertinent project issues and project progress. • Pro-actively manage client expectations to ensure that risks are resolved in an agreed and professional manner. COMPANY: PERIOD EMPLOYED: POSITION HELD: REASON FOR LEAVING: BHP Billiton 01 Sep 2010 – 30 Nov 2010 Project Manager / Information Security Coach Assignment completed Responsibilities: • Setup training material and presentations according to BHP Billiton security policies and prepare site visit to implement. • Train users and promote security awareness to ensure system security and to improve server and network efficiency. • Develop plans to safeguard computer files against accidental or unauthorized modification, destruction or disclosure and to meet emergency data processing needs. • Confer with users to discuss issues such as compute data access needs, security violations and programming changes. • Identify gaps and implement measures to ensure compliance as per BHP Billiton Information Security Policy. 13 • • • • • Coordinate implementation of computer system plan with establishment personnel and outside vendors. Monitor use of data files and regulate access to safeguard information in computer files. Perform risk assessments and execute tests of data processing system to ensure functioning of data processing activities and security measures. Document computer security and emergency measures policies, procedures and tests. Review violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated. COMPANY: PERIOD EMPLOYED: POSITION HELD: REASON FOR LEAVING: IBM 01 Oct 2008 – 30 Jun 2010 ITIL Problem / Incident Service Manager Contract ended and was not renewed due to financial decision from the customer Service Management: Responsibilities: • Chair weekly problem management review meeting with MTN problem manager. • Daily, weekly and monthly SLA reporting and SLA packs. • Manage daily and weekly KPI’s and Problem Management SLA’s. • Build relationships with key customer representatives to identify potential issues and manage accordingly. • Visit key customer representatives daily to maintain visibility. Incident Management: Responsibilities: • Facilitate opening of Incident records. • Maintain the Incident record to reflect the status of the Incident. • Assign the Incident record to an Incident Resolver. • Analyse the Incident and determine appropriate workaround or resolution. • Implement a workaround or resolution to facilitate resumption of normal service operation (note that depending on the nature of the actions involved, actual implementation of a workaround or resolution is likely to be managed via the Change Management process. • Monitor Incident Management tool queues (Remedy and USD) to ensure that Incident records are managed effectively and efficiently. • Invoke escalation of support efforts when necessary to ensure resumption of normal service operation (measured via Incident record ‘resolution’) within committed service levels. 14 • • • • • Provide communications regarding incident resolution status/outlook to impacted users, as appropriate to the impact of the incident. If applicable, refer the Incident record to SM Problem Management to drive identification of Root Cause (as an input to the Problem Management process). Close the Incident record. Attend Daily Sunrise and Operational Meetings. Manage and co-ordinate major incident process and executive alerts. Problem Management: Responsibilities: • Creation of Remedy Problem records in accordance with criteria provided. • Completion of RCA investigations. • Generation of RCA reports. • Finalization and distribution of RCA reports. • Manage implementation of changes and preventative actions as per RCA report. • Co-ordinate defect prevention process as per prescribed documentation. COMPANY: PERIOD EMPLOYED: POSITION HELD: REASON FOR LEAVING: IBM 01 Jan 2008 – 30 Sep 2008 Six Sigma (Lean) Delivery Excellence Associate Internal transfer Responsibilities: • Complete PI Lean Excellence training by McKinsey, qualified as Associate. • Complete Six Sigma yellow and green belt training. • Complete 14 Week Lean Project and analyse the MVS Work stream as well as IDC Change Management process. • Responsible for setup and implementation of Project Plan to implement above recommendations. • Travelled to Rome and Paris to present analysis from the abovementioned to global IBM counterparts. 15 COMPANY: PERIOD EMPLOYED: POSITION HELD: REASON FOR LEAVING: IBM 01 Jul 2006 - 31 Dec 2007 MVS Support Internal transfer Responsibilities: • Responsible for Z/OS support on three major accounts Scottish Power, Bradford and Bingley and AT&T. • Attend weekly change and problem review conference call meetings between Service Management and IBM. • Problem and Change Co-Coordinator role on abovementioned accounts, when on standby. • Monitor, follow up and delegate problem records daily. • Standby on a rotation basis with res of team members. • Installation of third party software products as and when required. • Assist with Z/OS cut and version upgrades. • Action changes requested by customers. • Assist customers with problems when required. 16 COMPANY: PERIOD EMPLOYED: POSITION HELD: REASON FOR LEAVING: IBM 01 May 2005 – 30 Jun 2006 Production Support Internal transfer Responsibilities: • Responsible for support on two major accounts Scottish Power and Bradford & Bingley. • Attend Daily Service Review conference call meetings between Service Management and IBM. • Problem Coordinator role on abovementioned accounts. • Monitor, follow up and delegate production problem records daily. • Standby on a rotation basis with rest of team members. • Stand-in for Technical Team Lead when required. • Action changes requested by customers daily. • Assist customers with problems when required. • Prepare and setup daily schedule as per requirements from customer. • Implement JCL and parameter changes required for schedule. • Support and resolve customer technical issues. COMPANY: PERIOD EMPLOYED: POSITION HELD: REASON FOR LEAVING: Mutual & Federal 01 Sep 1997 – 30 Apr 2005 Project Manager / Team leader Opportunity to join IBM’s IDC Project and gain international experience. Project manager: Responsibilities: • Responsible for Information Services Service Delivery Projects ranging between R150 000 and R500 000. • Responsible for managing Service Delivery Projects and act as resource on some of them due to current I.S. Infrastructure. • Define and set Project Scope. • Develop Project Schedule. • Manage SOW and make changes if required. • Communicate regularly with stakeholders. • Update budget and status reports including WBS. • Manage and mitigate project risks. • Set up of Standards and Procedures. 17 Production Support: Responsibilities: • Control Production Support function with 4 subordinates. • Liaison person between CSC in Cape Town (Outsourced Service Provider and client.) • ENDEVOR administrator. • Investigating and fixing all production related problems. • Setting up of gdg’s for existing daily production JCL as well as ad hoc runs. • Copy and create datasets needed for daily production runs, using various utilities. • Maintain production triggering within Control M/R/O. • Manage DASD in conjunction with CSC in Cape Town. • Responsible for daily transfer of special, ad hoc and amended production JCL to relevant libraries. • Provide operations support standby. • Ensure that all JCL standards are complied with. • Ensure that all JCL panels, input files and triggering are correct. • Change and set up new TSO panels and clist’s on user request. • Assist applications department in setting up JCL. • Provide management and operations with control M/R/O reports on request basis. • Installation of Mobius (Document Direct) Software and setup of Annotation Database. • Train and support users countrywide. • Provide user access and maintenance according to Service Desk calls (InfraActive). • Provide management with statistics. • Load and customize new reports according to user requirement. • Write scripts and policies using Mobius Utilities according to user requirement. • Provide standby after hours. • General maintenance and problem solving. • Write Mobius Policies and Scripts. 18 COMPANY: PERIOD EMPLOYED: POSITION HELD: REASON FOR LEAVING: Old Mutual 01 Jul 1991 – 31 Aug 1997 Senior Operations Analyst Transferred to Mutual & Federal as part of Systems Integration Project. Responsibilities: • Control all aspects of daily production maintenance, which include software packages such as Control M/R/O and the administration thereof. • Maintain and set up all backups including vtoc’s and triggering. • Investigate and fix all production related problems. • Set up gdg’s for existing daily production JCL, special and ad hoc runs. • Copy and create datasets required. • Maintain production triggering. • Responsible for daily transfer of special ad hoc and amended production JCL to relevant libraries. • Provide operations support and ensure that all JCL standards are adhered to. • Attend JCL walkthrough’s and ensure that all JCL panels, input files and triggering are correct. • Change and set up new TSO panels on request. • Provide management and operations with reports and keep schedulers informed of all changes to production JCL. • Investigate and initiate easier methods for daily production automation. • Attend daily production meetings and solving of problems. • Part of implementation team to convert systems from CA-7/11 to Control M/R/O. • Set up schedule libraries, setvars and parameter prompting facilities for users and developers. 19 COMPANY: PERIOD EMPLOYED: POSITION HELD: REASON FOR LEAVING: Sappi Group IS 01 Jan 1989 – 30 Jun 1991 Operations Manager Relocated to Cape Town, career enhancement Responsibilities: • Started off in Technical Support, responsible for all JCL changes and setting up new JCL for production jobs. • Maintain existing JCL in production system and support operations department with production related problems. • Standby on rotation basis. • Implement Change Control System. • After 2 months promoted to Operations Manager, responsible for computer room and nine operators divided into three shifts. • Responsible for computer centre being available to on-line users on 24-hour basis. • Ensure efficient and times daily and nightly production flows to enable users to receive reports and do online work. • Responsible for production scheduling and monthly reporting to management on data centre activities. • Schedule hardware and software maintenance according to service level agreements with online users. • Ensure stock is up to date always. • Stand in for operations manager when required. 20 COMPANY: PERIOD EMPLOYED: POSITION HELD: REASON FOR LEAVING: Infoplan 01 Jan 1983 – 31 Dec 1988 Production Controller Management Opportunity Responsibilities: • Computer Operator responsible for unloading of magnetic tapes and printing as well as distribution of output via Xerox laser printers and line printers. • Maintain computer room. • Promoted to Shift leader in charge of 3 people. • Responsible for computer room and peripherals. • Responsible for production schedule to be completed on night shift and that online services are available to users according to service level agreements. • Responsible for performance appraisals. • Promoted to Production Controller responsible for effective scheduling of production jobs via CA-7 scheduling package. • Responsible for design of forms for scheduling, time tables, etc. • Check production reports for balancing purposes. • Attend daily production meetings to solve outstanding production problems. 21