Beverlyn Manrique

BEVERLYN A. MANRIQUE Professional Profile Dedicated and results-driven professional with a strong track record of delivering high-quality work across diverse roles and industries. Proven ability to work effectively in fast-paced environments, both independently and as part of a team. Skilled in building strong working relationships, meeting deadlines, and maintaining a high standard of integrity and professionalism. Education University of Makati Bachelor of Secondary Education, Major in Social Studies,- Certifications & Licenses Licensed Professional Teacher — Acquired in 2014 Professional Experience Pathway Travel Pte. Ltd. Customer Support Supervisor November 2023 – May 2025 • Led and managed a customer support team to ensure exceptional service and operational efficiency • Monitored key performance metrics and provided strategic insights for continuous improvement • Handled complex customer interactions to drive satisfaction and effective issue resolution • Implemented process improvements to streamline workflows and minimize service delays • Conducted weekly meetings to review team performance and align on process updates • Prepared and submitted monthly reports, including refunds, reshipments, disputes, and other key metrics C3/Everise Philippines Inc. Customer Service Representative August 2022 – January 2024 • Professionally handles high volume inbound and outbound calls, chats, and emails to identify and resolve customer issues quickly • Accurately processed reservations and ensured all necessary paperwork and documentation were obtained and verified. • Utilized tracking systems to monitor shipments, coordinate logistics, and ensure timely and accurate deliveries • Handled and resolved customer inquiries and complaints to improve satisfaction. Cardinal Health International Philippines Customer Support Representative II April 2019 – July 2022 • Processed medical purchase orders from hospitals with a focus on accuracy and efficiency • Communicated with vendors to confirm order details, resolve issues, and negotiate terms • Matched supplier invoices with purchase orders and receipts, resolving discrepancies promptly • Coordinated logistics to ensure the timely delivery of medical supplies, especially for urgent or rush requests HCL Technologies Philippines Senior Customer Service Executive May 2016 – April 2019 • Reviewed and verified patient information for accuracy and completeness • Facilitated the collection of required documentation from physicians’ offices and patients • Verified insurance coverage, medical history, and diagnosis to ensure eligibility and compliance • Requested prior authorizations and managed insurance claims processing • Collected payments on delinquent accounts while following financial and regulatory protocols • Ensured strict compliance with HIPAA regulations and maintained patient confidentiality Teaching Experience Sto Niño Catholic School Secondary Class Adviser | Subject Teacher April 2015 – April 2016 • Served as Class Adviser for secondary students, supporting academic progress and student welfare. • Taught Social Studies and Filipino, incorporating interactive activities and real-life applications. • Created comprehensive lesson plans aligned with the school curriculum and national standards. • Designed and administered quarterly examinations to assess student learning outcomes. • Collaborated with fellow educators to ensure cohesive instruction and student support. SPARK Academy of Global City Class Adviser | Subject Teacher March 2014 – April 2015 • Led advisory responsibilities, promoting student growth and maintaining a positive classroom environment • Taught various subjects: English, Science, Social Studies, Computer, Mathematics, and Christian Living • Developed detailed lesson plans for each subject, aligned with school objectives and age-appropriate learning standards. • Created and evaluated quarterly examinations in line with academic goals. Key Skills • Adaptability & Flexibility • Time Management & Independence • Excellent Communication Skills • Customer Support & Service Excellence • Team Leadership & Performance Management • Process Improvement & Quality Assurance • Problem-solving skills • Proficient computer skills