Beverlyn Bustillo

BEVERLYN A. BUSTILLO VIRTUAL ASSISTANT -| - | Cebu, Philippines SUMMARY Detail-oriented professional experienced in delivering quality administrative and customer service support. Skilled in managing remote office procedures and handling calls efficiently. Proven ability to meet deadlines and process information using strong research skills. EXPERTISE Social Media Management Calendar Management Administrative Support Appointment setting Email Management Customer Support Data Entry TOOLS I AM FAMILIAR WITH Microsoft Teams Google Drive Trello Gmail Outlook Canva Zoom eBay CapCut EDUCATION Surigao Education Center Bachelor's Degree in Business Administration- PROFESSIONAL EXPERIENCE Subject Matter Expert Concentrix |- Collaborate with clients to update policies and knowledge bases. Handle case hygiene, ensure that client emails are promptly attended to. Act as the main point of contact between vendors and customers, addressing order status, shipment tracking, lost orders, and stock availability. Analyze current processes and identify opportunities for improvement. Handle escalations, including warranty claims and complex issues that Tier 1 Advocates cannot resolve, involving intervention, decision-making, and ensuring customer satisfaction. Generate reports to ensure escalated tickets are resolved within service level agreements. Technical Advisor Concentrix |- Case management, responding to customer’s email. Windows update, factory reset, bare metal recovery. Help diagnose customer’s device and perform troubleshooting. Process replacement, track shipments. Customer Service ePerformax |- Answer to phone calls and product inquiries. Mediate and resolve issues, clarifying customer complaints like “not as described” products. Assist buyers in navigating vehicle listings. Track shipments and manage returns. Handle order cancellations, refunds, and product feedback. Maintain buyer and seller accounts.