Beverly Ann Pamplona

BEVERLY ANN PAMPLONA - beverly_ann_pamplona@ yahoo.com Summary Highly driven who maintains a positive attitude under pressure and welcomes the challenge and responsibility producing results quickly for clients Block 58 Kislap Street Doña Petra Tumana Marikina City Highlights Good communication skills Excellent interpersonal skills Computer literate Motivated Dependable Work Experience Customer Service, 24/7 Customer Philippines, Mandaluyong BPO company which also offer IT services. Managed inbound queries regarding mobile products and promotions, quickly establishing relationships and rapport. Handled complaints and offered the best resolution for Australian customers. August 2014 - present Online English Instructor, EFORK Inc English education service for Koreans. Handled modules with students via phone/ video calls. June 2014 - August 2014 Technical Support, Convergys, Mandaluyong Inbound calls. Handled technical issues on Cable and Internet service. Discussed billing queries with customers from US. June 2013 - April 2014 Administrative Assistant/Psychometrician, Hypnotherapy Clinic and Psychological Assessment Center Conducted interviews to clients and patients for annulment purposes. Dealt with emails particularly coming from lawyers and clients. Corresponds to messages and queries. August 2010 - May 2013 Education College graduate, Bachelor of Science in Clinical Psychology,- Polytechnic University of the Philippines, Sta Mesa Manila Technical Course, Information Communication Technology (ICT),- Polytechnic University of the Philippines, Lepanto Sampaloc Manila Affiliations/Organizational Involvement Polytechnic University of the Philippines Psychological Student Association (PUPPSA), Sta. Mesa Manila