Betty Yerima

I am an experienced Executive Administrator with a strong background in office management, executive support, and customer service. With over two years of experience, I have developed skills in administration, data management, sales, communication, and problem-solving, allowing me to excel in fast-paced environments where efficiency and organization are essential.

In my role as a Virtual Assistant at Kharis Collection, I was responsible for managing executive schedules, coordinating meetings, and ensuring smooth communication between clients and team members. I handled data entry, document management, and financial reporting, making sure everything was accurate and well-organized. I also assisted customers by responding to inquiries, resolving issues, and gathering feedback to improve their experience.

At the Securities and Exchange Commission (SEC), I worked as a Personal Data Entry Officer, where I managed large volumes of sensitive data. I was responsible for verifying and correcting information, conducting routine audits, and ensuring data integrity. This role taught me the importance of accuracy, confidentiality, and efficiency in handling critical information.

Currently, I work as a Customer Care Representative and Call Center Sales Agent for Affordable Rent to Own, a real estate company in the USA. In this role, I help clients by coordinating property viewings, answering inquiries, and addressing concerns about transactions and agreements. I also educate potential leads about our services, guide them through sign-ups, and provide ongoing support to ensure a smooth experience. Through this work, I have developed excellent communication and customer service skills, as well as the ability to build and maintain long-term client relationships.

I have a BA in History and International Studies, and I’ve further enhanced my expertise with certifications in Project Management, Human Resources, Health & Safety, International Business, and Customer Service. These credentials, along with my hands-on experience, allow me to bring both strategic thinking and practical skills to any role.

What I enjoy most about my work is problem-solving and creating efficient systems that help businesses run smoothly. I am passionate about streamlining processes, improving customer experiences, and finding creative solutions to challenges. Whether it’s organizing data, managing schedules, or assisting clients, I take pride in being detail-oriented, adaptable, and committed to delivering high-quality work.

I thrive in dynamic environments where I can contribute my skills, collaborate with teams, and make a positive impact.