Betty Roberson

Betty Roberson North Carolina- To employ my knowledge and experience with the intention of securing a professional career with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise. Work Experience Customer Service Representative (freelance) Fuelup Global March 2019 to October 2021 Built and continually optimized the onboarding communication strategy for newly acquired Fuelup users. * Delivered reporting and insights that accurately measure the performance of each campaign. * Created email templates following design best practices.. * Managed all aspects of the email production workflow including the development of the email calendar, email production and delivery. * Ensured all emails and mobile messages, e.g. push notifications and in app messages go out as scheduled. Customer Service Representative Teemark Communications March 2019 to November 2019 Solved complex customer problems that the company's AI bot was unable to help them with. * Asked insightful questions that get to the root cause of the customer's problem. * Generated solutions using my product knowledge and the company's knowledge bases. * Spent 25% of my time learning about new products, features, and solutions. * Communicate confidently with customers in fluent English. Administrative Assistant Ignite Media January 2017 to September 2019 Took incoming calls, texts and emails to the business, scheduled appointments, prepared reports and maintained accurate client records. * Used my excellent oral and written communication skills and was able to organize works using online scheduling software, group texting, Zoom, and SLACK. Ultimately. * Ensured the efficient and smooth day-to-day operation of their client's office remotely. * Scheduled mails and take inbound calls from customers. * Integrated softwares using Zendesk and related tools. Customer Service Representative(Freelance) Ytour Africa February 2016 to November 2017 * Directed link to company's clients. * Communicated with customers and accurately recording their feedback while promptly addressing their needs. * Provided overall client satisfaction and retention increased. * Offered the professional frontline support that helped client to improve their business. Provided valuable support to all departments and team members. * Used CRM software to answer queries and also helped solve customer's need. Administrative Secretary Kemchutas Homes Limited January 2013 to July 2016 * Answered, directed phone calls, organized and scheduled appointments. * Planned meetings, take detailed minutes, wrote and distributed email, correspondence memos, letters, and forms. * Assisted in the preparation of regularly scheduled reports, developed and maintained a filing system * Updated and maintained office policies and procedures, maintained contact lists * Provided general support to site visitors, acted as the point of contact for internal and external clients. Education Bsc in Business Administration University of Texas - Texas February 2005 to August 2008 Skills • Customer Support • Telemarketing • Call Center Management • Research • Microsoft Office