Betty Maranga

Betty Nyanchama Maranga Portfolio Management Advisor Nairobi, Nairobi, 00200 -- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skills Web Research Microsoft Office Suite (Word, Excel, PowerPoint) Interpersonal Skills Excellent communication skills Team Player Customer service Customer portfolio management Loan portfolio management Portfolio Asset Management System Portfolio Management Product Portfolio Management Project management specialist Seizure Management Reception management Outstanding time management skills Work History 2016-12 - Current Social Media Manager/ Virtual Assistant Fiverr.Inc, Remote Increased customer engagement through social media Conducted research to determine current benchmark trends and audience preferences Developed and managed content calendars daily for each platform to establish timely and relevant posts Increased customer engagement through social media, scheduled 1020 posts per day Analyzed and reported social media and online marketing campaign results Managed relationships with third-party vendors and suppliers to establish timely delivery of services Collaborated with team members to develop creative campaigns for social media platforms Developed relationships with influencers to grow reach of company and create wider visibility Developed and implemented tracking systems to measure results of posts and campaigns Drove cross-functional collaboration with focus on quality service delivery Managed editorial calendars and rescheduled PR events and meetings 2022-06 - 2023-02 Portfolio Management Advisor Ngao Credit Limited, Nairobi Managed 50 customer calls per day to negotiate alternative payment terms. Confirmation of pledged shares for accounts in arrears and due for disposal Preparation of foreclosure documents to brokers/CDSC Engage DCD and branch on listing for accounts in arrears and marked for recovery Review with DCD alternate restructure offers available to clients Follow-up with finance on pledge fee processing Draft letters & complete CDSC release form for sign off Dispatch of documents to brokers Follow-up with broker for pending matters Release and sale of shares Engage broker and CDSC to ensure availing of securities shares for sale Engage broker/branch/client for dormant accounts activation Review portfolio under recovery value and advise DCD on price Follow-up on share liquidation Reconciliation and record management Prepare regular report (weekly) Ensure foreclosure documentation are properly filed and secure 2021-01 - 2022-06 Consultant – Consumer Collections Officer Ngao Credit Limited, Nairobi Number of Payment Arrangements: Call 50 clients per day to negotiate payment plans or settlements established. Skip Tracing Success: Have at least 2% per month of successfully locating and contacting customers who have changed their contact information or gone into hiding. Dispute Resolution: Ability to resolve customer disputes and inquiries regarding outstanding debts within specified timeframe. Compliance Adherence: Adherence to legal and other relevant debt collection regulations. Reduction in Bad Debt: Reduce amount of debt written off as uncollectible over time. Customer Satisfaction: Measured through surveys or feedback, gauging satisfaction levels of customers regarding debt collection process. Passionate about learning and committed to continual improvement Used strong analytical and problem-solving skills to develop effective solutions for challenging situations Resolved problems, improved operations and provided exceptional service Completed paperwork, recognizing discrepancies and promptly addressing for resolution Worked effectively in fast-paced environments Demonstrated strong organizational and time management skills while managing multiple projects Adaptable and proficient in learning new concepts quickly and efficiently Gained strong leadership skills by managing projects from start to finish Applied effective time management techniques to meet tight deadlines Demonstrated leadership skills in managing projects from concept to completion Proved successful working within tight deadlines and fast-paced environment Gained extensive knowledge in data entry, analysis and reporting Proven ability to learn quickly and adapt to new situations Organized and detail-oriented with strong work ethic 2015-07 - 2016-11 Collections Officer/Debt Recovery Opportunity Kenya LTD, Nairobi Ensure all loans are managed within agreed buckets and all cases contained from getting to Non-performing category Prepare daily/weekly arrears reports for all branches and follow up with them to ensure full repayment Work closely with branch credit managers/Branch managers in management of arrears Prepare demand letters and ensure that are forwarded to defaulting customers Work closely with Debt Recovery Unit (DRU) to ensure that all files transition from one bucket to other with proper documentation to facilitate recovery Prepare reports and make recommendations on any early warning signs on accounts to management and DRU Prepare and maintain updated register on loan-related insurance claims and ensure prompt reimbursement Monitor debt collection response cycles and contacts as well as credit control performance Increase collection from 50 5 to 90% achieved Achieved performance goals on consistent basis Set up drafts and processed immediate payments after conducting thorough research and analysis of account Started foreclosure and repossession processes when warranted Advised customers of necessary actions and strategies for debt repayment 2012-05 - 2015-06 Credit Officer &Collections Administrator Ngao Credit Limited, Nairobi Ensure collection of all installments after loan has been vetted and paid Liaise with contacts at respective ministries/employers to facilitate 98%, if not 100% collection Follow up on all installments from relevant ministries in form of banker's cheques when collection dates fall due Prepare and keep up-to-date collection report and report on Portfolio at Risk (PAR) Constantly monitor and report immediately any uncollected dues/ accounts to management Control operating costs and expenses within collections department Processing of refunds, Stop Orders, Clearance Letters, and Refunds in liaison with check-off accountant Ensure all credit applications are processed promptly based on stipulated guidelines and policy rules by verifying and validating applicant's data/documents provided Handle customer complaints and all credit-related inquiries within 24 hours Perform any other duties as assigned by superior Take active role in weekly credit meetings, ensuring quality and timely completion of credit memos. 2011-05 - 2012-04 TELESALES Select Management, Nairobi Make 72 calls per day Develop creative pitches and propositions aimed at specific industry sectors Proactively follow up on leads generated from canvassing by account managers Recorded contact information of customers and potential customers in internal database Opened new accounts and documented personal, demographic, and payment information in system Answered inbound telephone calls from interested customers to persuasively discuss offerings Answered calls, took messages, and transferred calls to correct individuals Completed daily cold calling and outreach to build sales pipeline Handled high-volume telemarketing operations with expert use of client management software and computer dialing Called prospective customers in designated market area to qualify leads Built relationships with customers using strong persuasion and active listening skills Education 2005-01 - 2007-04 Diploma in Sales And Marketing 1998-01 - 2001-04 Secondary Education: Kenya Certificate of Secondary Education (KCSE) Bomet College of Accountancy - Bomet Shikoti Girls High School - Kakamega Accomplishments Managed a team of 10 employees to achieve project goals Developed and implemented a training program for new hires Led cross-functional teams to deliver successful projects on time and within budget.