Betty Chinule

Betty Chinule Customer Success Representative portharcourt Nigeria | - |- PROFESSIONAL SUMMARY Customer Success Representative with 3 years of experience in client relationship management and driving business success. Adept at delivering personalized solutions in competitive environments, with strong communication and problem-solving skills. Committed to fostering long-term client success and promoting organizational goals. AREAS OF EXPERTISE Communication Empathy Active Listening Patience Problem-Solving Adaptability Conflict Resolution Time Management Data Entry Multitasking Team Collaboration Attention to Details PROFESSIONAL EXPERIENCE May 2022- Present Kaybee Kiddies Thrifts, Port-Harcourt Sales and Customer Relations Specialist Drove sales growth of 75% maintained high customer satisfaction through effective social media strategies. Accomplishments: Boosted sales by 20% through strategic use of social media platforms, consistently uploading high-quality product images and promotional content. Coordinated the dispatch of 50+ items daily across Nigeria, ensuring 95% on-time delivery, which enhanced customer loyalty. Maintained a 90% customer retention rate by promptly addressing inquiries and resolving issues across multiple communication channels. January 2020 - December 2020 Clinax Benin City Front Desk and Operations Support Specialist Played a key role in ensuring exceptional front desk service and supporting operational efficiency. Accomplishments: Provided top-tier reception services, contributing to a 15% increase in customer satisfaction through prompt and friendly service. Assisted in resolving operational challenges, resulting in a 15% improvement in service delivery. Exceeded performance targets by maintaining a high standard of service, supporting a positive and productive workplace. EDUCATION Ambrose Alli University, Ekpoma B.sc, Physical Education ALX Virtual Assistant