Betty Bepete

Demonstrated expertise in establishing and maintaining high-resolution rates, achieving 90% resolution success and a 92% User Satisfaction Score (USS). Proven track record of implementing innovative strategies, such as curated knowledge bases and proactive training sessions, resulting in significant improvements in user proficiency and overall experience. Adept at streamlining processes, reducing security incidents by 15%, and enhancing team efficiency by 10%. Consistently exceeds SLAs, delivering exceptional customer satisfaction and driving productivity gains.