Betty Ahiamadu

BETTY AHIAMADU Federal Housing Estate, Woji Road 24, Flat 7B (-) - PROFILE SUMMARY Dedicated, service oriented customer service executive, Proficient at scheduling, facilitating and automating work processes to increase productivity. Equipped with exceptional ability to facilitate all aspects of internal and external communication, support day to day administrative and operational functions. Seeking a placement in a firm that is quality oriented and encourages personal development, while contributing to specific company goals CORECOMPETENCES Data entry Analytical Skills Adaptability Strategic planning Team Organizational skills player Multitasking Administrative skills Performance and Time management Excellent verbal and written communication skills Detail oriented Critical Thinking EDUCATION Kwame Nkrumah University Of Science and Technology (KNUST) BBA Human Resource Management 2007 - 2011 WORK EXPERIENCE 2020 Kemcol Integrated Services Limited – Customer Service Executive (Remote) Provided customers with product and service information Scheduled and tracked all client related orders Created, maintained and entered information into company data base. Processed sales and service invoices Managed client inquiries, updates and resolution. Planned regular client check in schedules. Prioritize and arrange client feedback schedule. May 2020- till date 2017 Kekisco Cakes Limited (Customer Care Rep) June 2017- Feb 2020 Provided with product and service information. Resolved customers complaints. Maintain quality control and sort new ways to improve customer service. Process and track orders and transaction efficiently and timely. Documenting and analysing feedbacks. Managed customer incentive programmes. And other duties as assigned by my supervisors. 2014 Integrated Catering Company( Administrative Personnel) Oct 2014- May 2017 Payroll Management Issuance of employment, transfer, promotion and dismisal letters. Preparation of letters for external service vendors. Scheduled quaterly staff training schedule. Review, evaluate, approve and coordinate completion of work deliverables from staff. Examine feedbacks complains or queries and analyze information to determine needed staff training. Create, maintain and enter staff information into data base Generate staff ID Cards and access permits. 2013 LeyLand Decorating Center (Onsite Customer Rep) Provided customers with product and service information Resolved customer complaints Maintained quality control and sort new ways to improving customer’s service. Managed data base of orders and customers with sage line Processed and tracked orders and transactions efficiently and timely. Documenting and analyzing feedbacks Managed customer incentive programs. Performing other tasks as assigned by my immediate supervisor. IT PROFICIENCY Windows, Microsoft office, Whatsapp Business, Google workspace, Zendesk. Aug 2013 – Sept. 2014