Betsy Angélica Bobb García

Personal Information Name Betsy Angélica Bobb García Address: From Plaza Inter 75 yards up, House #1 Managua, Nicaragua ID:-N Phone number:- Movistar E-mail:- Previous Education- Bachelor of Science and Letters Colegio Latinoamericano - Industrial and Production Systems Engineering Universidad Nacional Autónoma de Nicaragua Work Experience October 2021- Present Job Position: Costumer Services Representative at IBEX Nicaragua Job Functions:     Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Acknowledging and resolving customer complaints. Processing orders, forms, applications, and requests. June 2017 – January 2018 Job Position: Recovery Operations Account Manager. Investment Fund for Development, Fid-Credex Job Functions:  Execution of waivers for cancellation of debt or minor balances Verification, execution and control of restructuring lines of credit.  Analysis of reversals and payment applications.  Control and monitoring of the management of motorized collection agents. Highlighted Skills Good attitude Responsible Solition focused Persistent Good labor relation Work Experience January 2017 – June 2017 Job Position: Quality and process assistant. Investment Fund for Development, Fid-Credex Job functions:  Realization of service surveys and reports thereof.  Coaching to improve service levels, focused on quality.  Realization of manuals of functions and policies.  Training on changes in policies or processes. May 2015 – May 2016 Job Position: Responsible for HR and Occupational Hygiene and Safety. Sustainable Woods S.A. Job Functions:  Keep control of the Personnel (Attendance and hours of entrances and exits) Make spreadsheet.  Registration of new workers to the INSS.  INSS declaration in the SIE-INSS system.  Declaration of occurrence or non-occurrence in the MITRAB.  Management and control of accident statistics.  Ensure the safety and occupational hygiene of workers in the company.  Realization of Manuals of Functions and Internal Regulations.  Represent the company before INAFOR.  Manage permits and wood transport guides. Work Experience September 2014 – March 2015 Job Position:Production Costs Assistant, Responsible for Import-Export and Inventory Control. Sustainable Woods S.A Job Functions:  Keep control and record of Material, Supplies and Direct Labor. Make costs of Finished Products.  Download from the Quickbook Costs program, everything used in the manufacture of the furniture.  Make entrances and exits of wood from the campus.  Carry out wood sales.  Represent the company in INAFOR.  Manage permits and wood transport guides.  Carry out import and export procedures for wood and furniture.  Making a quote for the transport of wood with different shipping companies.  Supervision and tracking of cargo to destination August 2013 – January 2014 Job Position: Line Engineer; Gatornica AB S.A. Job Functions:  Perform Operations flowchart  Make time studies to the staff of the assigned area.  Meet production goals and standards.  Decision making in critical areas and bottlenecks.  Perform motion studies to optimize processes.  Comply with the standards of Hygiene and Safety in the plant. Work Experience: April 2013 – August 2013 Job Position: Sales consultant: Ocean Languages, Ocean Editions of Nicaragua. Job Functions:    Plan visits to future clients based on agenda. Advise on teaching material. Make direct sales of teaching materials and consultancies. August 2012 – February 2013 Job Position: Production Intern; MOBI-EQUIPOS, S.A Job Functions:  Daily production planning according to orders received.  Calculation of production costs.  Calculation of direct labor to meet goals.  Delivery of supplies to staff.  Control of entrances and exits of personnel.  Realization of Manual of functions and Procedures for products stars. Languages Computing Other Information English Spoken: Intermediate microcomputer operator Writing: Intermediate Advanced Excel Participant in the I National Meeting of Industrial Engineering Students. Speaker at the XXXI University Conference on Scientific Development