Bethel Okeakwa

Bethel Okeakwa Admin Support |Virtual Assistant | MS Office Expert | Document & Presentation Designer| Available Globally Professional Summary Experienced Freelance Virtual Assistant with over 3 years supporting global clients in administrative tasks, document design, data management, and project coordination. Adept at leveraging tools like Microsoft Office, Canva, and CRM platforms to deliver exceptional business support. Known for delivering high-quality work on time and exceeding client expectations. Completed over 15 projects, contributing directly to business growth and productivity for small and medium-sized enterprises. Professional Highlights • • • • • • Provided executive-level administrative support, including scheduling, calendar management, document preparation, and client correspondence. Skilled in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace, creating polished business documents, reports, and presentations. Experienced in CRM tools, task management platforms, and email organization, ensuring smooth workflow and efficient communication. Strong background in social media and content support, maintaining professional branding and client engagement. Recognized for attention to detail, organizational skills, and confidentiality, consistently supporting busy professionals and small businesses. Trained in Customer Relationship Management, Business Email Communication, and Communication Skills. Core Competencies • • • • • • • • • Administrative Support & Office Management Calendar & Email Management (Outlook, Gmail, Google Calendar) Document Preparation (MS Word, Google Docs) Spreadsheet & Data Management (Excel, Google Sheets) Presentation Design (PowerPoint, Google Slides) Customer Relationship Management (CRM Tools) Task & Project Coordination (Trello, Asana, ClickUp) Professional Communication & Business Writing Social Media Support & Content Updates • Client Support & Relationship Building Key Skills • Business Communication & Email Etiquette • Microsoft Office Suite (Word, Excel, PowerPoint) • Data Entry & Basic Data Analysis • CRM Tools (e.g., Trello, Hubspot) • Customer Relationship Management • Canva & Basic Graphic Design Tools • Project Coordination & Client Management • Virtual Assistance & Business Support Services Certifications and Professional Development • • • • Certificate in Microsoft Office Productivity – Schoolville In-person training Covered Word, Excel, PowerPoint, productivity tools, and client-facing documentation. Customer Relationship Management (CRM) – HP LIFE | Certificate Business Email Communication – HP LIFE | Certificate Customer Engagement: Communication and Personality Dynamics – IBM SkillsBuild | Certificate & Badge Certified in CRM systems, business communication, and customer engagement through IBM SkillsBuild and HP LIFE. Skilled at combining administrative support with proven communication strategies to deliver client-focused results. Highlighted Projects SmartEdge Budget Report Q1–Q2 2025 (Excel) Built a structured budgeting workbook with categorized expenses, summary dashboards, and clear visual charts for leadership review. Applied validation, conditional formatting, and clean layouts for accuracy and readability. Role: Data & Reporting Support Tools: Microsoft Excel, Tables, Formulas, Charts, Data Validation SwiftPayHub Investor Pitch Deck (PowerPoint) Designed a polished, investor-ready presentation with branded master slides, infographics, and financial visuals. Helped communicate market fit, product value, and growth strategy in a persuasive and visually engaging way. Role: Presentation & Document Designer Tools: Microsoft PowerPoint, Slide Master, Icons, Data Visualization SmartGrowth Proposal (Word) Developed a professional business proposal with a branded cover, automated table of contents, and structured sections for scope, approach, and timeline. Ensured client-ready formatting and consistency. Role: Document Creation & Proposal Writer Tools: Microsoft Word, Styles, TOC, Layout Design Client Follow-Up Schedule (Excel/CRM) Created a lightweight CRM system to track leads, contact history, and follow-up dates. Integrated dropdown menus and color coding to highlight urgency, improving client relationship management. Role: Administrative & CRM Support Tools: Microsoft Excel, Data Validation, Conditional Formatting Professional Email Templates (Word/Outlook) Drafted a suite of client-facing emails, including meeting confirmations, follow-up reminders, and status updates. Improved efficiency and ensured consistent professional tone across communications. Role: Executive Virtual Assistant Tools: Microsoft Word, Outlook, Email Management Calendar & Task Management System (Google Calendar/Outlook) Set up a structured scheduling system with event categories, reminders, and Zoom integration for virtual meetings. Helped reduce scheduling conflicts and kept projects on track. Role: Scheduling & Operations Support Tools: Google Calendar, Outlook, Zoom Client Operations Project Management Board Built a full Trello board with labeled workflows, due dates, client follow-up tracking, and automation rules for multi-client project coordination. Created realistic tasks with comments, attachments, and a calendar view for a professional portfolio showcase. Tools: Trello, Butler Automation, Google Calendar Integration And several other custom projects completed for clients globally, tailored to meet specific business needs. Professional Experience § Freelance Virtual Assistant Bethel HQ | Remote | January 2023 – Present . Provided virtual administrative support for global clients, enhancing workflow efficiency and saving up to 10 hours weekly in manual tasks. Designed over 20 professionally formatted documents, reports, and client presentations, helping clients improve branding and communication. Managed client onboarding processes, created client welcome packs, and maintained strong client relations. Conducted market research and compiled data reports, offering actionable insights that supported client business strategies. Assisted with CRM updates, task tracking, and operational support, ensuring seamless remote operations. . . . . § Administrative Support and Social Media Manager ECO Gadgets |2024 – Present . Provided comprehensive administrative support, including scheduling, document management, and record-keeping. Managed social media channels, creating and posting engaging content to increase audience reach and brand visibility. Maintained accurate financial and operational records, including tracking expenses and processing invoices. Assisted in customer support, responding to inquiries, resolving issues, and ensuring high client satisfaction. Coordinated with team members to streamline workflow and improve daily operational efficiency. Oversaw product listings and updates, ensuring accurate and appealing presentation across platforms. . . . . . § Administrative Intern (Part-time) Local Office Support | 2022 – 2023 . . . Provided clerical support, file management, and document formatting. Assisted with internal reports using Excel and Word templates. Developed basic designs for team reports and presentations. Education Higher National Diploma (HND) Chemical Engineering [Federal Polytechnic Nekede], Nigeria Graduated: 2024 Activities & Societies: Graphics Design Team, School Events Member, Student Leadership Council Creative Writing Society References Available upon request.