Bethel John

 Bethel John- /  +234 803 051 2306    Profile Customer-focused and results-driven Customer Support Representative with a strong commitment to enhancing customer satisfaction and retention. Proven ability to resolve escalated issues with empathy and efficiency, ensuring positive outcomes for both customers and the company. Skilled in data entry and database management, maintaining accuracy and ensuring up-to-date records. Experienced in IT support and troubleshooting, providing technical assistance to enhance operational efficiency. Strong communication and active listening skills, ensuring clear and effective customer interactions. Exceptional problem-solving and time management abilities, thriving in high-pressure, high-volume environments. Detail-oriented and process-driven, ensuring accuracy and efficiency in all aspects of customer service and administrative tasks. Skills Customer Service Software Proficiency Effective Communication Data Entry & Database Management Time Management   IT Support Knowledge Active Listening Analytical Problem-Solving Attention to Detail Experience Customer Service Representative / Mr. Graham Smart 09/2024 - 05/2025 Boosted customer retention by 25% by resolving complaints with empathy and proactive solutions, fostering loyalty and repeat business. Increased customer satisfaction scores by 30% through prompt issue resolution and accurate information delivery. Managed escalated calls with a 95% resolution success rate, balancing customer needs with company policies to drive positive outcomes. Maintained 100% accuracy in customer records, ensuring seamless follow-ups and effective issue resolution tracking. Office Data Entry Clerk / Mr. Reuben Idoko 03/2023 - 11/2024 Met 100% of deadlines consistently, demonstrating exceptional time management skills in high-pressure environments. Accelerated new hire productivity by 30% by training employees on data entry procedures for a seamless onboarding experience. Improved data accuracy by 25% through regular database audits, promptly identifying and updating outdated records. Handled 40% higher workload during peak periods, efficiently managing multiple tasks while maintaining precision and attention to detail. Education IT SUPPORT Expected in 10/2025 DIGITAL WITCH HIGH SCHOOL DIPLOMA 04/2024 ALEC Certifications New Jersey Department of Education - Secondary English, 7-12 CE, 01/01/10 New Jersey Department of Education - Secondary English, 7-12 CEAS, 11/07/24 Noteworthy Achievements Exemplary Work in English Pedagogy, Task 2, 09/01/23 Exemplary Work in Pre-Clinical Experiences, Task 2, 11/01/23