Beryl Juma
Nairobi, Kenya | Phone - |-|
ABOUT
With more than four years of expertise in delivering outstanding customer service,
this individual is highly motivated and client-focused. competent in addressing a broad
spectrum of client questions and concerns, with a track record of effectively resolving
problems and guaranteeing client satisfaction. In order to help the business succeed
and provide exceptional customer service, I'm looking to use my talents and
experience in a dynamic customer service role
WORK EXPERIENCE
Teleperformance
Customer Service Representative
Nairobi, Kenya
Sep 2020 - Jul 2024
Respond to consumer questions by phone, email, and chat with promptness and
accuracy to deliver great customer service.
Sustain a high degree of product and service expertise to help clients with their
questions and offer relevant answers.
Work together with departments and other team members to guarantee smooth
customer experiences
Keep up of corporate policies and procedures so that you can give consumers correct
information
Reach or surpass predetermined benchmarks for productivity, quality, and customer
service
Platinum Group Africa
Customer Service - Onboarding
Jan 2020 - Sep 2020
Explaining products and products prices
Generating leads and appointments
Describing the quality of products and services in a detailed
persuasive manner
Ensuaring all clients documents are up to date and accurate.
Scheduling meetings and interviews with clients
Media Council of Kenya
Researcher
Apr 2020 - May 2020
Research of analysis of the affected area
Write reports back to the media council of Kenya on the progress
Present the research done on the media house assigned
Collect, record and analyze data.
PROJECT EXPERIENCE
TELUS INTERNATIONAL
Annotator, Translator and Passage Evaluator
Nov 2023 - Dec 2023
Tasks for annotation : Accurately identifying or annotating different kinds of data (text,
photos, audio, etc.) in accordance with project specifications
Ensuring accuracy and consistency in annotations in order to support the creation or
enhancement of AI models or other systems
Translational Obligations: Accurately, accurately, and in context translating text
between languages,observing cultural and linguistic quirks in order to generate translations of the highest
caliber.
Assurance of Quality: Ensuring that evaluated sections, translations, and comments
adhere to the project's requirements and standards in terms of quality and correctness.
Conducting self-evaluations or engaging in quality assurance procedures to uphold the
accuracy of data
EDUCATION
Technical University of Mombasa
Mombasa,Kenya
Mass Communication - Mass Comm is the process of delivering and transferring information to Graduation Date: Nov
a large group of people.
2019
SKILLS & INTERESTS
Microsoft Office (Excel, Word, PowerPoint), Communication skills
Customer Service skills
Skills:
Empathy and Patience skills
Problem Solving skills
Computer software skills
Organization skills
Time Management skills
Attention to details
REFERENCES
Robert Matano - Team Manager Teleperformance
--Sharon Isanya - Team Manager Platinum Group Africa
--Anne Achieng - Manager Media Council of Kenya project
--LANGUAGES
English and Swahili
