Bertha

BERTHA MTONGA --Lusaka PERSONAL DETAILS --------------------------------------------------------------------------------------------------------------------------------------• ABOUT ME: -----------------------------------------------------------------------------------------------------------------------------------------------• EDUCATION EXPERIENCE 12/2023-12/2024 Nationality: Zambian A trained Bioinformatician/Biologist, skilled computer programmer and website developer, community development expert with more than 8years experience in SRHR, Human Rights Advocacy: children, women and Youths. Capable leader of diverse groups. ---------------------------------------------------------------------------------------------------------------------------------------------• Bachelor of Science in Biology- Bioinformatic (2022) Copperbelt University, Kitwe. • General Certificate of Secondary Education (2014) Hillside Girls Secondary School, Chipata ----------------------------------------------------------------------------------------------------------------------------------------------NETWORK SURVEILLANCE TECHNICIAN (TEAM LEADER) INFRATEL NETWORK OPERATIONS CENTER (NUKAP ENGINEERING LTD) o Monitoring network traffic, performance and availability countywide using different monitoring tools i,e iMaster, Galooli, NetNumen, NetEco. 02/2022 – 11/2023 o Troubleshooting and resolving network connectivity problems o Escalating network or power failures on mobile cell towers to field engineers o Managing site access for field engineers o Documentation of network configurations, changes and incidents every day. o Supporting team members daily reports, escalations and resolutions to faults. o Using excel to report daily incidents for all the cell sites countrywide. o Managing time to prioritize critical outages and avoid breaching SLAs. SALES OFFICER PALMRIDGE PROPERTIES LTD, LUSAKA o Conducting site visits and presentations to potential customers, highlighting the value and benefits of each land. o Negotiating and closing deals with clients which led to customer satisfaction and more business referrals. o Implementing sales strategies for commercial and residential land which led to achieving sales targets. o Collaborating with the media and IT team to create promotional campaigns. o Identifying growth opportunities from market trend and competitors. o Developing and managing strong relationships with clients, guiding them through the purchasing process and offering advice and solutions for their specific needs. o Providing support to our already existing clients for long term customer relations. o Providing sales reports for targets met weekly, monthly and yearly. 11/2021 02/2022 SUPPORTING STAFF (CREDIT CONTROL) Palmridge Properties Limited, Lusaka • Making appointments with perspective clients as well as maintaining older relationships through quick service delivery. • Ensuring Customers pay on time and chasing overdue payments. Implementation of improved debt collection procedures. • Initiating necessary legal procedures for overdue payments. Filling and client’s data management. • Management of bank statements. • Vetting of potential clients ensuring they meet the required limits which would allow them accordance to the service. VOLUNTEER EXPERIENCE ---------------------------------------------------------------------------------------------------• 2023- To Date KUPES YOUNG WOMENS NETWORK FELLOW-LUSAKA • 2021-To Date WHISPHER A DREAM FOUNDATION-LUSAKA • - RURAL YOUTHS FOR HIGHER LEARNING FOUNDATION-CHIPATA • - STUDENTS HEALTH AWARENESS SOCIETY-KITWE(CBU) • - SOUTHERN AFRICAN AIDS TRUST (SAAT ZAMBIA)-LUSAKA • 2016 VOLUNTARY SERVICES OVERSEAS (ICS)-CHOMA SHORT COURSES AND TRAINING-------------------------------------------------------------------------------------• 02/2021-01/2022, certificates in o Sales and Marketing o Digital Marketing o Project Management o Data Analysis (SPSS) o Research Methods and Techniques. • 2020 o Certificate in Data Collection and Management-UNZA o Psychosocial counselling-African Baptist College o Peer Education- Chipata General hospital LANGUAGES ---------------------------------------------------------------------------------------------------------------------------• English • Nyanja • Bemba • Tumbuka • Tonga . Good problem-solving skills Oral & written communication Great team player Adaptable to change A capable leader Great time management Fast Learner Capable Public Speaker. A good listener Computer literate 80% 80% REFERENCES -------------------------------------------------------------------------------------------------------------------------• Alex Mutonga- Infratel Zambia Regional Manager Lusaka-- • Amos Chisha- Palmridge Properties Limited Chief of Operations--. • Kasonde Mulenga-Voluntary Services Overseas(ICS) Team Leader-- 80% 80% 80%