Bertha Okwuchukwu

Bertha Okwuchukwu is a professional with over 5 years of experience in Executive Assistance and Customer Success Management. She has a proven track record of optimizing operations, driving customer satisfaction, and supporting executive leadership. Her skills include CRM implementation, process improvement, team leadership, data analysis, and project management.

Her experience includes roles such as Head of Group Tele-Sales & Sales and Customer Service Supervisor at Zuri Health Limited, Executive Assistant at Property Management Int'l Greater and Hanz On CPR LLC, and Customer Service Agent at Play Zuri Health Limited.

Key accomplishments include implementing a new CRM system that increased sales productivity by 15%, achieving a 25% boost in repeat business, and enhancing customer satisfaction by 20% through targeted training initiatives. She also generated 20% additional revenue by securing appointments with potential clients and increased revenue by 20% through cold calling and lead generation. She developed official SOPs and FAQs, standardized customer service operations, and increased customer retention and referrals, driving a 70% increase in revenue.

Bertha holds a Business Administration degree from Ronik Polytechnic and has several certifications, including Customer Success Advanced Concepts, Soft-Skills, Customer Service, Project Management, Digital Marketing, and Virtual Assistant.