Bertha Ochuma

I am a client relations expert with 3 years of expertise in customer service work, I have a pleasant demeanor, excellent phone voice, and enjoy interacting with consumers. Through my work-related and educational experiences, I have expanded my abilities to provide excellent service in a professional manner.

My background in the people service industry has equipped me with superior organizational facilities and time management skills. I have outstanding problem-solving skills that allow me to respond to customer complaints or issues in a professional manner and offer resolutions. I have been complimented by past supervisors for handling stressful situations effectively. 

I am proficient in Computer skills, CRM tools including Microsoft office suite, experience with Google Docs, cloud services, Zendesk, MailChimp, ClickUp, Monday.com, Trello, Asana, Slack, Skype, and other IT support tools/skills. My recent experience entailed, Updating-account related information into the system and/or spreadsheet, Providing support in the handling of various HR projects administrative work and processing data., Assisting in the development of work plans and subsequent implementation, attending meetings, and making suggestions for improvements in Job Requirements.

I also have superior written and verbal communication skills in English. I am competent in applying critical thinking and giving meticulous attention to details, Proactive at work, able to take the lead and highly organized. 

Below are some of my work experience:

• worked as executive assistant to a Head of a Pharmaceutical company

• worked as assistant head of administration/operations lead

• worked as quality control/ customer support

• worked with a tech company as Platform Support Specialist

As a Virtual Assistant, here's what I can do for you;

• coordinate tasks /processes.

• multi-task, excellent with scheduling and time management

• engage customers

• generate and follow-up leads

• manage projects

• manage inventory

• research

• take minutes and prepare detailed reports

• make presentations

I am smart, hardworking, intelligent, open-minded, resilient and a good negotiator. I bring great work ethics to the tables and if I'm hired, I assure you that I will meet and exceed expectations.