Bertha Mgboji

Having work as a Tele-sales and customer service professional for over the past 3 years I have experience in the following filed but not limited to; Generating new business leads and followed up on existing ones to close deals

• Conducted needs assessments to understand customer pain points and provided tailored solutions

• Built rapport with customers to establish trust and credibility

• Overcome objections and negotiated prices to meet sales targets

• Responded to customer inquiries and resolved issues via phone, email, and chat

• Provided product information, troubleshooting, and technical support

• Escalated complex issues to senior management or technical teams

• Maintained accurate records of customer interactions using CRM software

• Conduct customer feedback and satisfaction survey.

• Request for testimonials from satisfied customers to create product credibility.

My Skills in Tele-sales are:

• Excellent communication and interpersonal skills

• Strong active listening skills to understand customer needs

• Ability to articulate complex product features and benefits

• Effective objection handling and negotiation skills

Skills in Customer service are:

• Strong analytical and problem-solving skills to identify and address customer pain points

• Ability to empathize with customers and provide personalized solutions

• Effective problem-solving skills to resolve customer issues

• Proficiency in CRM software, such as Logiwa and Zoho.