Bertha Chinedu

Bertha Chinedu 23 Umuahunanya Street off 113 Uratta Road Aba, Abia State | https://www.linkedin.com/in/bertha-chinedu-/ PROFESSIONAL SUMMARY Dynamic and detail-oriented Virtual Assistant with over 2 years of experience in managing digital data, streamlining administrative processes, and supporting remote teams. Proven expertise in Microsoft Office Suite, and Google Workspace, with a consistent track record of maintaining high accuracy and efficiency in data entry, document organization, and client communication. Adept at adapting to virtual workflows and delivering results in fast-paced environments. KEY SKILLS ●​ Data Entry & Management ●​ CRM Tools: HubSpot, Freshdesk, Trello, Calendly, Monday.com ●​ Microsoft Office Suite: Excel, Word, PowerPoint ●​ Google Workspace: Docs, Sheets, Calendar, Drive ●​ Data Accuracy & Attention to Detail ●​ Administrative Support ●​ Time Management & Prioritization ●​ Virtual Collaboration ●​ Email/Chat Communication ●​ Document Scanning & Organization WORK EXPERIENCE Administrative Assistant Nedu Computer Services – Aba, Abia State July 2022 – July 2024 ●​ Data Entry: Accurately input and maintain client information, orders, and records into spreadsheets, ensuring 99%+ data accuracy. Processed 500+ entries/month with zero critical errors. ●​ Document Management: Scanned, organized, and archived physical and digital documents, improving accessibility and reducing retrieval time by 30%. ●​ Email/Chat Support: Managed customer inquiries via email and chat, responding promptly to resolve issues and maintain positive client relationships. ●​ Administrative Tasks: Coordinated office operations, including scheduling appointments, managing calendars, and preparing reports for team use. ●​ Process Optimization: Streamlined data entry workflows, reducing redundant tasks and improving efficiency by 20%. CERTIFICATIONS Virtual Assistant Certification, VA certified (2025) PROJECTS / KEY ACHIEVEMENTS ●​ Data Accuracy: Maintained a 99.5% accuracy rate in data entry tasks over 2 years, minimizing errors in client records. ●​ Efficiency Improvement: Introduced a standardized file-naming system, reducing document retrieval time by 25% REFERENCES Available upon request.