Bertha Akomea Osaah

Bertha Akomea Osaah Ghana | Open to Remote & International Roles Professional Summary Detail-oriented Customer Service and Sales Support Professional with experience in client consultation, inquiry management, and transaction coordination. Skilled in providing product information, handling pricing and logistics inquiries, managing payment workflows, and ensuring smooth order-to-delivery processes. Adept at working remotely while maintaining high performance, accuracy, and client satisfaction. Core Competencies Product Consultation & Client Advisory Shipping & Logistics Coordination Inquiry & Pricing Management Sales Order Processing Payment & Transaction Coordination Export & Import Documentation Support Delivery Schedule Monitoring Performance Reporting & Data Compilation Remote Communication & CRM Tools Professional Experience Customer Service Representative Kobijames Real Estate and Construction March 2024 – August 2025 Provided detailed product information and consultation to customers, ensuring clarity on pricing, specifications, and service options. Responded promptly to inquiries via email, phone, and chat regarding orders, payments, and delivery timelines. Assisted in managing sales transactions and ensuring accurate documentation for financial processing. Coordinated with internal departments to translate confirmed orders into actionable service schedules. Monitored delivery progress to ensure adherence to agreed timelines and customer expectations. Compiled regular reports on customer interactions, resolved cases, and service outcomes for management review. General Secretary January 2020- December 2024 Lucford (Mineral Water Company) Manage daily office operations including answering calls, emails and front desk support. Prepare and edit company correspondence, reports and official documentsMaintained accurate records of production schedules and company logistics Education Degree University of Education, Winneba Additional Strengths Strong written and spoken English Excellent organizational and multitasking skills Reliable internet connection & remote work tools experience Flexible working hours (including weekends & international time zones) High attention to detail and accuracy in documentation Diploma in Business Administration Christian Labor Association Of Ghana,Tema- completed May 2023 Gained foundational knowledge in office administration, organizational communication and business operation Developed practical skill in documentation, reporting and coordinating day-to-day administrative tasks Successfully completed Basic Proficiency I&II and diploma Certification in Business Administration PathwayConnect Certification (In Progress) BYU-Pathway Worldwide – February 2026 Built strong professional communication, time management and team work skills Led group discussions, collaborated on projects and applied problem-solving strategies in academic and real life context Strengthened budgeting, planning and decision making abilities while working in a self- directed online learning environment Ensign College March 2026- December 2028 Degree in Communication Strong speaking and presentation skills Professional writing and email communication Active listening and conflict resolution Interpersonal and networking skills Critical thinking and research ability Media and digital communication skills Leadership and teamwork skills