Bernnel Heyrosa

Bernnel M. Heyrosa Email:-Poblacion Tabogon, Cebu Home Phone- Mobile:- Experience Summary Almost 8 years of working as a Technical Support 2 years working with Microsoft 4 Years working with OPTUM as Technical Support Analyst Good technical skills & troubleshooting skills. Excellent communication, management skills. Work Experience Position:Technical Support Analyst Duration:January 2018 to October2022 Company:Optum Global Solutions Location:IT Park Cebu City Position:Technical Support Duration:June 16, 2017-November 15, 2017 Company:Results Location:Mactan Newtown Account:Sprint Position:Technical Support Level 2 Duration:(2 years) June 2015 -June 17, 2017 Company:Convergys Location:4th Floor J Centre Mall Bakilid Mandaue City Account:Microsoft Surface Position:Technical Support Level 2 Duration:(10 Months ) January 28, 2014 – November 7, 2014 Company:Convergys Phil’s. Location:I2 Bldg. Asiatown IT Park Lahug Cebu City Department: MS Windows/ MS Office Company:Microsoft Position:Technical Support Representative Duration:(6 Months) December 2012 – June 2013 Company:Qualfon Cebu Location:Skyrise 3 Asiatown IT Park Lahug Cebu City Department: Tech Support Company:Straight talk Computer Skills Server: Windows® (2000 & 2003, 2008, 2010, 2016) server Client : Windows® (Windows 7, Windows 8, 8.1, Windows 10, Windows 11) Applications : MS Office (2010, 2013, 2016, 2019) Microsoft 365, Internet, Antivirus, Firewall, VMWare, Medical and Healpth Applications, Citrix, Tableau, IBM PComm, Claims, Macro Express, Visual Studio, Oracle, RXClaims, etc IT Tools : ServiceNow, Bomgar, Anydesk, Teamviewer, Google Apps, LogmeIn Technical Knowledge Configuration of Domain & Workgroup Assembling of PC’s Installation & Troubleshooting of Software’s & Hardware Devices Installation & Troubleshooting of Operating System Installation & Configuration of Router, Switch, Modem Basic knowledge of Sharepoint, Active Directory and Microsoft Azure Expert with Corporate applications and Microsoft 365 Expert Member of Windows 10 Migration for 300,000 computers Global for Optum Global Solutions Education 3rd YR Computer EngineeringUniversity of Cebu Languages Known English, Tagalog, Bisaya Personal Details Name :Bernnel M. Heyrosa Age:42 Sex:Male Date of Birth:February 06, 1980 Father’s Name :Bernardo I. Heyrosa Mother’s Name:Nilda M. Heyrosa Marital Status:Single Nationality:Filipino Religion:Catholic Permanent Address : M.J Cuenco St Poblacion, Tabogon Cebu Provincial Address : M.J. Cuenco St. Poblacion, Tabogon, Cebu Persons Reference Leonardo Vasquez-Retired Seaman Grace Taneo Umpad-Public Teacher