Bernice Magnolia A. Fregil

I was trained by former agents from Ireland who had a good personal enhancement in UK and Dublin. I multitask when they gave me admin work while taking calls and was able to meet the given responsibilities. I helped new mates on our team how to handle difficult calls focusing on process compliance and have done shadowing, provided feedback for co-agents and coaching on best practices for improvement. Helps other team to maintain a good serviceable work.

Skills and Competencies

• Resourceful, energetic, organized, diligent, responsible, fast-learner, amiable
• Good and proficient English communication skills
• Knowledgeable on basic computer skills (word and excel) and with the working knowledge of the internet.
• Develop rapport with the clients, staff and managers.