Bernardo Valdez

Bernardo S Valdez 0287 Governor Padilla Road, Banga 1st Plaridel Bulacan Philippines - |- CAREER OBJECTIVES To be part of a quality-driven professional team that makes a positive difference in the lives of others; to enjoy above average pay and benefits; to leave a legacy. RECENT EXPERIENCES Customer Service/Support- OptimizerHQ | March 2013- January 2016. Supporting and answering customer’s query via email, chat and phone. Customer Sales Associate- VXI Holdings, Philippines | June 2012-November 2012 Inbound sales representative handling sales of mobile devices like cellular phones, tablets, air card and phone accessories. Partner Relationship Manager - Search Experiences |Jan- May 2012 Responsible for contacting interested individuals to join as an Authorized Partner and be an independent contractor to market the branded search engine solutions. Customer Service Representative - Transcom Philippines |- Responsible for assisting customers regarding their phone, internet and cable account inquiries, billing concerns and troubleshooting minor technical problems. Customer Service Associate; Floor Coach, QA Analyst - ICT Marketing Services |-  Responsible for contacting customers to sell the product and meet monthly sales goal.  Responsible for handling and managing the performance of the team by ensuring sales goals are met, members are well motivated and the quality is not compromised. Customer Service Associate – Etelecare International |- Responsible for contacting business establishments in the United States to update their records in credit reporting agencies. Service Crew - Presidio Food Corporation | April –October 2002 Assists customers and ensures food quality is at its best at all times. Service Crew – Jollibee Food Corporation | May –August 2000 Responsible for welcoming customers; maintaining the dining area clean and tidy and assisting customers to ensure they get superior dining experience. EDUCATION Bachelor of Library and Information Science – University of the Philippines |-