BERNARD CRUZ
Associate Virtual Assistant
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Manila Philippines
PROFESSIONAL SUMMARY:
Detail oriented Virtual Assistant and customer service advocate with experience
providing exceptional support and ensuring tasks are completed on time and with
extreme confidentiality. Unique skills set offering exceptional administrative skills
combined with ensuring 100% customer satisfaction.
SKILLS & PROFICIENCIES:
Excellent communication skills
CERTIFICATIONS:
Great time management skills
Problem solver and well-organized
Multitasking skills and adherent to deadlines
Reliable and resourceful
Email Management
Calendar Management
Data Entry and Research
Customer Service
Inbound and Outbound
Fast learner - willing to be trained
CERTIFICATIONS:
Virtual Work PH - July 2022
Virtual Executive Assistant Course
Social Media Management Course
An online course with practical, straightforward, and easy-to-learn video lessons on how
to become a professional Virtual Executive Assistant.
Freelance Academy- August 2022
Ecommerce Course
EXPERIENCE:
SITEL COMPANY 2019-PRESENT
QUALITY ANALYST
Responsibilities: Audit the number of calls given by the client on a daily basis.
Record feedback and to let the Customer service rep know about his/her areas of
improvements.
SITEL COMPANY-
CUSTOMER SERVICE REPRESENTATIVE
Responsibilities: Responding promptly to customer inquiries. Acknowledging and
resolving customer complaints. Processing orders, forms, applications, and requests.
CORE VALUES:
As a values are equally important as other technical skills-set, my core values are; Godcenteredness, integrity and respect.
EDUCATION:-| INTERFACE COMPUTER COLLEGE
Associate in Computer Technology
