Bernard Tubigan | Freelancer Resume

Tubigan, Bernard (Updated:-) 1532-B Fabie St, Paco, Manila, Manila, 1800, National Capital Reg, Philippines Email- Tel:- Resume Summary Recent Position : Game Operations Agent in Cubizone Philippines (2013 - 2016) Current Specialization : Customer Service/Game Testing Highest Education : Bachelor's/College Degree in Computer Science/Information Technology Years of Experiences : 10 Employment History 2013 - 2016 1. Cubizone Philippines Position Title (Level) : Game Operations Specialist Specialization : Customer Service / Game Testing / Game Master Role : Customer Service – General / Game Testing / Game Master Industry : Computer / Information Technology (Software) Work Description : * Handles customer's complaints and inquiries. * Provides support through email about basic game info and account issues. * Ensure required information is entered into central database pertaining to customer problems and requests. * Escalate technical/non-technical problems that are unable to be resolved on the spot to Team Leader. * Game testing of upcoming/ new patch version of the game. * Handles in-game events. 2010 - 2013 2. netGames Inc. Position Title (Level) : Game Support Agent/Game Master Specialization : Customer Service Role : Customer Service - General Industry : Computer / Information Technology (Software) Work Description : * Handles customer's complaints and inquiries. * Provides support through email about basic game info and account issues. * Ensure required information is entered into central database pertaining to customer problems and requests. * Escalate technical/non-technical problems that are unable to be resolved on the spot to Team Leader. * Monitor Game Community. * Handles in-game events. 2009 - 2010 3. Level Up! BPO Position Title (Level) : Game Support Agent/Game Master Specialization : Customer Service Role : Customer Service - General Industry : Computer / Information Technology (Software) Work Description : - Provide support through chat and emails about basic game info and technical inquiries. - Provide assistance to players on almost any detail that pertains in playing the game or account issues. - Escalates technical/non-technical problems that are unable to be resolved on the spot to level 2. - Handles customers complaints, inquiries and suggestions that will be consolidated and reported to supervisor. - Uphold all in-game and forums policies and procedures. - Reads and monitor Forum/Message Board and provide assistance to the community members. - Maintain professional work attitude when dealing with unruly players. - Facilitate In-game events and interact with gamers. - Provide report on community trends, issues, updates and events to immediate supervisor. - Provide documentation of daily report. 2007 - 2008 4. IP E-Games Ventures, Inc. (IPCCO) Position Title (Level) : Customer Support Representative Specialization : Customer Service Role : Customer Service - General Industry : Call Center / IT-Enabled Services / BPO Work Description : -Handles customers complaints and inquiries. -Provide support through telephone and email about basic game info and in-game events. -Provide assistance to players on almost any detail that pertains in playing the game or account issues. -Ensure required information is entered into central database pertaining to customer problems or requests. -Escalates technical/non-technical problems that are unable to be resolved on the spot to Team Leader. -Maintain professional work attitude when dealing with irate customers. -Documentation of daily reports. 2006 - 2007 5. In The Zone Internet Shop Position Title (Level) : Customer Service Personnel Specialization : Customer Service Role : Customer Service - General Industry : Entertainment / Media Work Description : - Handles customer's complaints and inquiries. - Provide minor technical support for desktop - Performs cashiering. - Custodian of money and in-charge of all business transactions inside the Internet shop. - Performs other duties that may arise. computers. 2005 - 2006 6. Netplay Inc. Position Title (Level) : Game Support Specialist/Game Master Specialization : Customer Service Role : Customer Service - General Industry : Computer / Information Technology Work Description : - Handles customers complaints and inquiries. - Answers emails about basic game info and technical inquiries. - Provide assistance to players on almost any detail that pertains in playing the game or account issues. - Maintain professional work attitude when dealing with unruly players. 2003 - 2004 7. Global Stride Position Title (Level) : Customer Support Representative Specialization : Customer Service Role : Customer Service - General Industry : Call Center / IT-Enabled Services / BPO Work Description : - Handles hard selling and customer inquiries. - Provide first line technical support through telephone and email. - Ensure required information is entered into central database pertaining to customer problems or requests. - Individual case management based on customer agreement. - Complete logging contacts encountered. - Escalates technical/non-technical problems that are unable to be resolved on the spot to level 2 - Flags up personal training requirements to Team lead. - Adheres to customers defined processes and procedures and company policies. 2001 - 2002 8. Gowee Internet Cafe Position Title (Level) : Customer Service Personnel Specialization : Customer Service Role : Customer Service - General Industry : Entertainment / Media Work Description : - Handles customer's complaints and inquiries. - Provide minor technical support for desktop computers. - Performs cashiering. - Custodian of money and in-charge of all business transactions inside the Internet cafe. - Performs other duties that may arise. 2000 - 2001 9. G. Com Internet Cafe Position Title (Level) : Customer Service Personnel Specialization : Customer Service Role : Customer Service - General Industry : Entertainment / Media Work Description : - Handles customer's complaints and inquiries. - Provide minor technical support for desktop computers. - Performs other duties that may arise. 1999 - 2000 10. Jon Chi Fruits Mktg. Position Title (Level) : Inventory Checker (1-4 Years Experienced Employee) Specialization : Sales - Corporate Role : Management Industry : Work Description : I usually do inventory checking the in and out of different kinds of fruits selled in the market. Keeping an eye of the quantity or stocks we hold in the shop. Educational Background Graduation Date: 2003 Bachelor's/College Degree of Computer Science/Information Technology Major : Information Technology Institute/University CGPA : Far Eastern University, Philippines : 80/100 Skills Skill Years MS Office >5 Proficiency --------------------------------------------------------------------------------------------------------Advanced Minor Technical support on desktop PCs 5 Adobe PhotoShop Intermediate 5 Intermediate Languages Language Spoken Written ------------------------------------------------------------------------------------Filipino 10 10 English 9 9 Personal Particulars & Preferences Date of Birth : 17 March 1978 Nationality : Philippines Gender : Male Possess Own Transport Availability : No : Immediately after notice period of 0 month(s) Additional Info EDUCATIONAL BACKGROUND Informatics Computer Institute - Information Technology Far Eastern University - Business Management Hope Christian High School - Secondary Hope Christian High School - Elementary Achievements Won 1st place in Poster Drawing contest SKILLS Knowledgeable in computers and Internet applications Knowledgeable in various Windows applications Well-honed sense of the English language Knowledge in drawing arts INTERESTS Reading, Computers, Martial Arts References Name Relationship : Aileen Mapanao : Former Co-worker Position : Community Manager Company : GUMI Philippines Telephone Email : :