MERCY BERNARD
EXECUTIVE VIRTUAL ASSISTANT
Phone: -
Email:-
PROFESSIONAL SUMMARY
Highly organized and tech-savvy Executive Virtual Assistant with 2 years of experience leveraging
my expertise in administrative management, effective communication, schedule coordination and
problem-solving to drive business success. Adept at streamlining processes, managing multiple
projects, using productivity tools and virtual collaboration platforms to streamline operations to
ensure smooth work flows and providing exceptional customer service, with a passion for
innovation and excellence.
SKILLS
Objection Handling
Proficiency in CRM tools
Active Listening
Meeting Scheduling
Data entry accuracy
Problem solving
Troubleshooting
Email Management
Effective communication
Administrative support
Conflict Resolution
Calender Management
WORK EXPERIENCE
Executive Virtual Assistant (MacMoles Media US)
Feb.2023- Jan.2025
Managed 90% of my boss’s emails, calendar appointments and online meetings via zoom
and google meet.
prepared 80% of presentations, reports and documents using Microsoft office suite and
google workspace.
Handling confidential matters including responding to emails, and inquiries via the company
website and social media platforms.
handled 90% of travel arrangements, including booking flights, accomodatin and
transportation.
Executive Assistant (AB&C Logistics Company Nigeria)
Aug. 2022--- Dec.2023
Tracked shipments, updated tracking information, and notified stakeholders of delays or
issues resulting to 18% reduction in shipment delays.
Managed emails and responded to inquires, forwarded messages to relevant teams and
department which increased productivity by 50%
Accurately entered data into logistics software, ensured timely and efficient processing adding
increase in data entry accuracy by 40%.
Prepared and process shipping documents, including bills of lading, and invoices for
customers.
Sorted and posted out client orders within the stipulated time to keep with delivery date.
ACADEMIC HISTORY
Federal University Otuoke
Banking And Financial
2021
ADDITIONAL SKILLS & CERTIFICATION
ALX GROUP
Executive Virtual Assistant
Microsoft Office Suite, Google sheets, Data Entry, HubSpot, Google Slides, Excel, Google forms,
2024
