Bernard F. Amador

BERNARD F. AMADOR D-4 Cereno Apt. Ilang ilang St. Dayangdang, Naga City, Camarines Sur 4400 | - |- Professional Summary I'm an Expert at providing world class Customer Support with 8 years of experience. Within that period, I have handled different lines of businesses and lead a team. I'm also skilled in Sales and Technical Support which has proved to be useful in my profession over the years. I saw an opportunity to work remotely and have decided to change my career to it. I'm skilled when it comes to providing virtual assistant services to e-commerce companies. I mostly manage Shopify and Amazon seller stores. This type of work requires 100% accuracy and consistency. I know this for a fact because that's where a company's customer service starts. Skills Customer service / Technical Support CRM Expert (Yeti Force) Email management software Data Specialist Graphic Design Excellent problem-solving abilities Analytical and critical thinker Skilled multi-tasker Fast learner Team leadership Self-motivated Conflict resolution Work History Customer Service and Technical Support Representative SUTHERLAND GLOBAL SERVICES, INC. – Pili, Camarines Sur · Handle customer to purchase or refund services. · Provides issue resolution for the customers' anti-virus software problems. 12/2010 to 05/2012 Fraud Specialist Sitel Philippines Corporation – Pasig, NCR · Handle customer inquiries, complaints, billing questions and payment extension/service requests. · Greet transfer and hold calls. · Deliver outstanding service, exceed expectations and build long-term loyalty. 06/2012 to 01/2013 LEAD Certified SME & Coach Trainer Supervisor 04/2013 to 01/2017 SUTHERLAND GLOBAL SERVICES, INC. – Pili, Camarines Sur Developed new process for employee evaluation which resulted in marked performance improvements. VA Freelancer 01/2016 to 5/2019 ECOMMERCE STORE – Naga City, Camarines Sur Amazon Product Researcher and Inventory Specialist Shopify and Amazon order fulfillment specialist and drop shipping Lead Researcher Email Customer Support Representative Education Bachelor of Science: Aircraft Maintenance Aeronautical Academy of the Philippines - Canaman, Camarines Sur 2009