Bernard Eyidenghan

EYIDENGHAN BERNARD Customer Service | Sales | Administrative Professional No 3 Modest Close Off Ilom Street, Woji Port Harcourt, Rivers State, Nigeria Phone: - | Email:- Professional Summary Highly organized and motivated customer service and administrative professional with 1+ years of experience delivering exceptional client experiences through effective communication, problem-solving, and multitasking in fast-paced environments. Proficient in CRM systems (Zoho CRM, Converge Pay, Airtable) and skilled in using AI tools to streamline tasks. Eager to contribute to a remote team with strong customer service, sales, and administrative support. Relevant Experience Safer Road Rescue (Remote/Virtual) 2024 Call Agent and Dispatcher Responded to customer inquiries, resolved issues efficiently, and provided updates on service requests. Collected and documented customer feedback to improve service quality. Processed customer requests using Zoho CRM, escalated unresolved issues to appropriate teams, and maintained detailed records. Conducted daily outbound calls to customers and vendors, prepared end-of-day reports, and generated leads for potential sales opportunities. Grafton Security Limited June 2020 – August 2022 Contract Manager Oversaw contract compliance for multiple clients, including Nigeria LNG, Saipem, and others, ensuring adherence to policies and procedures. Managed weekly allowance distribution, staff performance reviews, and developed operational improvements. Led recruitment efforts, managed payroll, and facilitated team communication with community stakeholders. Delivered weekly performance reports and contract evaluations for management, aiding in continuous process improvement. Waterfalls Energy Project Administrative Officer | Head of Logistics & Procurement Negotiated and coordinated with government agencies and corporate partners. Oversaw inventory management, ensuring accuracy and risk mitigation in stock records. Managed delivery logistics and procurement to meet project timelines and cost targets. Niger Track Security (Remote/Virtual) 2007 Customer Service/Control Room Supervisor Monitored vehicle security and managed incident response in coordination with security agencies. Maintained communication with vehicles, logging activities, and documenting all incidents. Led customer service functions, resolving inquiries and maintaining detailed records for high-quality service delivery. Education Bachelor of Science in Education Niger Delta University, Amassoma, Bayelsa State | 2014 Skills Customer Service: CRM management, complaint resolution, empathy, active listening, multitasking Sales & Lead Generation: Lead creation, profiling, upselling, cross-selling Administrative: Organization, scheduling, time management, accuracy in data handling Technical: Zoho CRM, Converge Pay, Airtable, AI tools Personal Projects BedIella Enterprise: Established and managed a private sales entity to serve diverse customer needs. Phcitymusic.com: Co-founded an entertainment platform promoting young talent in Rivers State.