Bernadith Conde

BERNADITH C. CONDE, LPT PROFILE CONTACT To land a challenging job in a reputable company so I may broaden my knowledge, skills, and learnings. Obtain a responsible career path that will allow me to make the most of my education and experience while significantly contributing to the organization’s growth. --Purok Kaymito 3, Uling, City of Naga, Cebu https://www.facebook.com /bernadith.combestra SKILLS Effective Communication Public Relations Teamwork Time Management Leadership Attention to Detail Critical Thinking Digital Literacy LANGUAGES English (Fluent) CHARACTER REFERENCES Juliana Julian Account Associate Phone:- Email :- Geraldine Tampos Legislative Officer Phone:- Email :- WORK EXPERIENCES VXI GLOBAL HOLDINGS B.V. (PHILIPPINES) JULY 2023-MAY 2025 Account Associate Processed client transactions accurately and efficiently to ensure customer satisfaction. Respond to customer inquiries about various products. Address all customer concerns and inquiries and assist in refund and disputes. Escalate problematic customer issues to management according to standard operating procedures Local Government Unit, Cebu / Naga, AUGUST 2019-MAY2023 Administrative Aide-1 Answering phones and emails, handling correspondence, and preparing reports. Assist in the coordination of administrative functions, including travel arrangements, meetings, and clerical duties Prepare confidential documents and reports. Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies. Wipro Limited MARCH 2019 - MAY 2021 Customer Care Associate Answering customer questions about products, services, and processes via phone. Addressing customer complaints, problems, and policy difficulties with a focus on finding effective solutions. Handling customer orders, processing payments, and managing returns or exchanges. 51 Talk JUNE 2019 - NOVEMBER 2019 ESL Teacher Teaches and instructs non-native English speakers, focusing on developing their proficiency in listening, speaking, reading, and writing. Teach Chinese learners English in fun online video lessons. At the end of the lesson, you evaluate the learner's performance based on set guidelines. FOUNDEVER APRIL 2017 - FEBRUARY 2019 Technical/Customer Support Representative Troubleshoot technical issues reported by customers and work towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary. Guide clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction. Log all calls and solutions. EDUCATION Bachelor of Secondary Education | University of the Visayas -Main Campus JUNE 2013 - MARCH 2017