Bernadette Turingan

B E R N A D E T T E T U R I N G A N C O R P O R A T E CONTACT T R A I N E R PROFILE - Gathers and analyzes information to - determine learning needs. Evaluates B3 L15 Almond St. Ph 3 training materials as well as trainees St. Joseph 10, Langgam performance. Facilitates and delivers City of San Pedro, Laguna internal learning solutions. EDUCATION EXPERIENCE Computer Hardware Servicing NC II PRODUCT TRAINER | 2017 - 2022 MTC-Academy Albay Trained newly hire and experienced employees on how to improve their customer NC II Passer service skills. Participate in the development of new training programs/content as directed by - Training Department. Innovate learning effectiveness by leveraging both “virtual classroom-style” and “virtual infield” training and coaching sessions. Execute training sessions, webinars, and workshops. SKILLS Engage and participate with Product Training team including working with new team members, mentoring & coaching new Training Facilitation Communication Skills members, and participating in team meetings TECHNICAL SUPPORT LEAD | 2015 - 2017 Provided coaching and support to team Virtual Training members to achieve program targets. Prepared reports and analyzed data to assist Microsoft Office management as they determine call center goals. Quality Improvement Coaching and Feedback RETENTION SPECIALIST | 2013 - 2015 Implemented retention strategies to increase customer loyalty and retain business. Time Management Negotiate with customers Responded to customer queries and address Quick Learner Leadership service complaints in a timely manner.