Bernadette Santos Panganiban

BERNADETTE PANGANIBAN --Phase 9 Block 1 Lot 6 Loire St Lagundi Plaridel Bulacan 3004 OBJECTIVE To secure a position with a well-established organization with a stable environment that will able me to use my strong organizational skills, ability to work with other people to give them quality and satisfying services and apply my management and training skills. PROFILE Motivated and determined, talent for quickly mastering technology and proficiency in Microsoft Office programs. Accustomed to handling sensitive and confidential records. Flexible and versatile able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building and confidence. Possesses a jovial personality. SKILLS Proficient in computer applications like MS Word, MS Excel, MS Powerpoint, Google Online Apps, Canva Creates interactive training modules, facilitation guide, and self-paced training Monitors calls and performance. Conducts voice and non-voice training, new hire training (Foundation, Product and Process), uptraining, refreshers, and leadership. Hosting company events and engagement programs. Able to assume responsibility, and initiate and lead the training team. Customer Service Advocate Sales Associate Technical Support Well-versed in oral and written English and Filipino Good communication skills and interpersonal skills Able to work as part of a team and outperform. Able to work independently. Exposed to different sports. Freelancing (Virtual Assistant, Real Estate Telemarketer, Appointment Setter) EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE Convergys Baguio Inclusive Date: August 13, 2012 – January 17, 2014 SALES ASSOCIATE AND TRAINING FACILITATOR VXI Global Solutions Inclusive Date: July 30, 2014 – March 21, 2016 SPECIALIST II JP Morgan Chase Bank Inclusive Date: July 01, 2016 – July 31, 2018 SENIOR TRAINER - QA TCL.Online Service Inc. Inclusive Date: August 01, 2018 – April 29, 2022 VIRTUAL ASSISTANT Thomas Investments LLC Inclusive Date: October 29, 2021 - April 29, 2022 ACHIEVEMENTS AND AWARDS • • • • CERTIFIED PHASE III TRAINER CERTIFIED SCENARIO-BASED LEARNING (FACILITATION STYLE) LEADERSHIP TRAINING TCL EMPLOYEE OF THE YEAR 2019 AND 2021 (EXCELLENCE AWARD) EDUCATION SAINT LOUIS UNIVERSITY Bachelor of Science in Business Administration Major in Financial Management June 2007 - May 2012 SAINT LOUIS SCHOOL CENTER GIRLS' HIGHSCHOOL DEPARTMENT Naguillan Road, Baguio City June 2003 - March 2007 FORT DEL PILAR ELEMENTARY SCHOOL Fort Del Pilar, PMA, Baguio City June 1997 - March 2003 CHARACTER REFERENCE MARVIN ORDOÑA TCL Training Manager -- ANGELA SALES JP Morgan Chase Bank Team Leader -