Bernadette Medios

BERNADETTE MEDIOS GET IN CONTACT Lapsing Moncada, Tarlac 2308 Philippines E mail:-Phone Number: - P E R SONAL PRO F I L E One of the Philippines' major BPO businesses provided me with training. Trained to handle sales, troubleshoot technical difficulties with cable TV, internet, email, and home phone, generate escalation tickets, send field personnel, and make outbound calls to monitor and ensure that the customer's issue has been fixed. WORK EXPERIENCE 2015 -2016- CUSTOMER SERVICE AND SALES REPRESENTATIVE || SITEL PHILIPPINES CORPORATION 2016 - 2018- CUSTOMER SUPPORT ASSOCIATE II AND SALES REPRESENTATIVE || CONVERGYS PHILIPPINES INC. 2018 - 2020 - CUSTOMER SERVICE AND SALES ASSOCIATE || SUTHERLAND GLOBAL INC. AUGUST 2020- MARCH 2021- SALES AND DEVELOPMENT ASSOCIATE || KIHEITAI INC JANUARY 2020- VIRTUAL ASSISTANT AND APPOINTMENT SETTER || RAINMAKERS ENTERPRISE OTHER SKILLS The ability to analyze complex technical information Can analyze, design and implement database structures Detail oriented MARCH 2020 APRIL 2021 - VIRTUAL ASSISTANT AND LEAD GENERATION || MCINTOSH ACCOUNTING Excellent problem solver EDUCATION HISTORY UNIVERSITY OF THE CORDILLERAS BACHELOR OF ELEMENTARY EDUCATION MAJOR IN SPECIAL EDUCATION